Teneo.ai’s Partner Business Systems Ltd Signs New Agreement to Deliver Advanced Voice AI Technology to a Leading Swiss Enterprise
Teneo.ai, a global leader in Voice AI technology, is proud to announce that its partner, Business Systems, has signed an agreement to deliver cutting-edge voice AI solutions to a leading Swiss enterprise. This collaboration will enable the client to revolutionize customer interactions, streamline operations, and enhance efficiency through the power of conversational AI.
The project will leverage Teneo.ai's advanced Voice AI platform, renowned for its scalability, multilingual support, and ability to automate voice calls with Business Systems’ expertise in contact center solution design. This automation significantly reduces operational costs while empowering contact center agents to focus on high-value tasks, such as upselling opportunities and resolving complex inquiries. By minimizing repetitive tasks with AI-driven agents, the solution enhances customer satisfaction while driving business growth.
"We are delighted to support Business Systems in this transformative initiative," said Per Ottosson, CEO from Teneo.ai. "Our Voice AI technology is uniquely positioned to deliver personalized, intuitive experiences at scale while enabling businesses to optimize their operations for the digital age."
This collaboration reflects the shared commitment of Teneo.ai and Business Systems to empower organizations with innovative solutions that transform customer service and drive operational excellence.
For further information:
Per Ottosson, CEO, Teneo.ai
Email: per.ottosson@teneo.ai
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.
Learn more at www.teneo.ai.
About Business Systems Ltd:
For over 35 years, Business Systems has been a trusted leader in the digital transformation and regulatory compliance landscape. Its dedicated team of experts assist clients to craft customised, innovative solutions to drive growth and elevate Compliance and CX. Whether transitioning to a cloud-based recording solution or contact centre platform, leveraging data estates to boost revenue, or increasing value proposition through the company’s partner program, Business Systems is committed to guiding clients and partners through every step of their journey. Aligning strategies with evolving market trends and business goals. Learn more at bslgroup.com.