Teneo.ai Unveils Groundbreaking LLM Orchestration Solution for Customer Service Automation

AI orchestration platform streamlines Large Language Models (LLMs), boosting accuracy, efficiency, and cost-effectiveness across industries.

Teneo.ai, a global leader in AI-driven customer service automation, proudly announces the launch of its latest innovation: Teneo LLM Orchestration. Designed to address the challenges of using Large Language Models (LLMs) in customer service, this advanced solution promises unparalleled flexibility, precision, and cost savings, empowering businesses to deliver superior customer service experiences.

“Teneo LLM Orchestration is a game-changer for businesses that rely on LLMs to drive customer service. It removes the limitations of traditional LLM implementations, providing a flexible, high-accuracy platform that can seamlessly switch between models while maintaining optimal performance and cost efficiency,” said Andreas Wieweg, CTO of Teneo.ai. “This solution is not just about automation—it’s about orchestrating the future of customer service.”

Key Benefits of Teneo LLM Orchestration

Unmatched Flexibility with AI Model Switching

With Teneo LLM Orchestration, businesses can switch between any Generative AI or LLM model, such as GPT-4o, Claude 3, LLaMA 3.1, Falcon 180B, PaLM 2, Stable LM 2, Gemini Ultra 1.0, Mixtral 8x22B, Inflection-2.5, and Jamba. Enhancing each model to specific customer service use cases. This capability enables businesses to maximize performance by selecting the right model for each job while maintaining cost control.

Cut LLM Costs by Up to 98%

Inspired by Stanford University’s FrugalGPT research, Teneo LLM Orchestration delivers unprecedented cost savings. By optimizing the deployment of LLMs, businesses can slash expenses by up to 98%, achieving a significant return on investment (ROI) without sacrificing performance.

Teneo NLU Accuracy Booster™: A 30% Increase in Precision

Teneo’s LLM Orchestration is supercharged with the Teneo NLU Accuracy Booster™, delivering a 30% improvement in your accuracy. By adding a deterministic layer on top of standard NLU and LLMs, businesses can achieve 98% accuracy in real-world testing. This allows Teneo.ai to deliver the highest precision in customer interactions without the need for custom coding or extensive rulesets.

Intelligent Clarification and Simplified Management

The Teneo NLU Accuracy Booster™ also provides Intelligent Clarification, enabling virtual agents to better understand context and improve response times. This reduces deployment time, cuts costs, and streamlines virtual agent management by eliminating the need for high-maintenance rulesets or custom coding. Additionally, Teneo’s single-flow architecture ensures that there are no language constraints, enhancing the scalability of the platform.

Guardrails for Generative AI and Safety

To mitigate the risks associated with generative AI models, such as hallucinations and inaccuracies, Teneo LLM Orchestration integrates guardrails at scale to ensure accuracy, relevance, and safety. It protects against prompt injection and guarantees correct interpretation of close-lying intents, delivering a robust and reliable AI solution for contact centers.

Optimizing AI Self-Service and Real-Time Personalization

Teneo.ai enhances AI-driven self-service by leveraging RAG (Retrieval-Augmented Generation) technology for co-pilots, agent assists and contact center automation. Businesses can deploy highly efficient voice bots and chatbots with superior customer interaction capabilities. With 95-100% service precision, customer interactions are streamlined for quick resolutions.

Additionally, real-time data integration allows Teneo.ai to dynamically personalize responses based on customer sentiment, location, and interaction history, creating a unique and meaningful experience for every user.

“Teneo’s new orchestration solution is redefining what it means to automate contact centers with LLMs,” continues Andreas Wieweg, CTO of Teneo.ai. “Our self-scaling, containerized platform in the Microsoft Azure Cloud ensures seamless scalability without manual intervention, guaranteeing optimal performance during peak call volumes.”

The Teneo Advantage: High ROI and Seamless AI Model Management

Teneo LLM Orchestration provides businesses with the ability to test, validate, and switch between different LLM models, allowing companies to determine which models offer the best balance between performance and cost. Teneo allows the company to save effort on data and do not have to spend countless hours on cleaning and tweaking data. These capabilities combined with the Teneo NLU Accuracy Booster™, ensures that businesses can achieve an unmatched 95-100% improvement in ROI.

The Future of AI-Driven Contact Centers

As the demand for LLM-powered customer service continues to grow, Teneo.ai’s orchestration platform sets the standard for efficient, cost-effective, and highly scalable solutions. From Generative AI Proof of Concept to full deployment, businesses can now optimize their LLMs and enhance their customer service operations with ease.

“With Teneo LLM Orchestration and the NLU Accuracy Booster™, enterprises can finally unlock the full potential of LLMs for their contact centers. This platform offers businesses the flexibility and control they need to elevate customer experiences while optimizing costs and accuracy,” added Wieweg.

For further information, please contact:

Marie Angselius-Schönbeck - Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai

About Teneo.ai  

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.  

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.  

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  

Learn more at www.teneo.ai.