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Teneo Streamlines User Experience with Innovative Updates

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MAY 22nd, 2023 – Teneo.ai, a brand from Artificial Solutions, announced today a significant update to the Teneo user interface, offering a more streamlined and intuitive experience for all users. This update shifts key functionalities, previously available on a separate frontend, directly into the Studio and APIs.

With this change, Teneo simplifies the process of managing data by positioning relevant functions closer to where data is generated and consumed, while the Studio interface allows users to manipulate data augmenters, save results, and sync data with ease.

"In our commitment to make our platform as user-friendly as possible, this integration is a significant milestone," says Andreas Wieweg, CTO, at Artificial Solutions.

Additionally, Teneo's latest release includes numerous improvements driven by user feedback:

  • The ability to collapse the Flow Overview on both Desktop and Web platforms
  • Expanded view for Script and TLML fields on flow nodes on the Web
  • Teneo continues to enhance its Web offerings, introducing features such as Import/Export/Add Content and Class Manager

Finally, Teneo expands its Public API, providing more tools for Language Objects, Entities, Folders, and Library handling. More details are available on Teneo's website.

Teneo has a multitude of connectors, enhancing integration with a wide array of leading tools and platforms:

Backend Connectors: These allow Teneo to interface with popular platforms like Microsoft QnA Maker, Salesforce, and HubSpot, and the newly added Genesys Cloud.

Channel Connectors: Teneo can now connect with a variety of communication channels, including Amazon Alexa, Facebook Messenger, Slack, Teams, and WhatsApp.

Data Connectors: These connectors facilitate the integration of data visualization tools such as Google Charts and Microsoft Power BI.

Live Chat Integration: Teneo now supports integration with popular live chat platforms such as Genesys Cloud Chat and LiveChat Inc.

For further information, please contact:

Marie Angselius-Schönbeck, Chief Impact Officer
Email: marie.angselius@artificial-solutions.com 

About us:  

Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.  

Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – OpenQuestion. The IVR-solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and OpenQuestion are registered brands by Artificial Solutions.  

With love from Teneo.ai, a brand from Artificial Solutions.  

Learn more at www.teneo.ai.  

Tags:

IVR Artificial Intelligence Machine learning AI conversational ai Voicebot

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