About Teneo AI AB Teneo.ai (SSME: TENEO) is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments. Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment. Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service. Teneo.ai is listed on Nasdaq First North Growth Market in Stockholm with short name TENEO. Redeye is the Company's Certified Adviser. Learn more at www.teneo.ai/investors.
Voice Automation is the future of customer experience. Combining Business Systems’ expertise in solution design with Teneo.ai’s cutting-edge conversational AI capability, allows contact centres to add and implement advanced AI-driven voice automation to any existing AI investments, ensuring better accuracy, faster service, higher customer satisfaction and substantial cost savings.
Voice automation, combined with advanced AI orchestration, enables businesses to experience true digital transformation. With fast deployment and 95%+ accuracy, our solution empowers businesses to offer highly efficient, cost-effective, and personalised customer service.
Every organization is looking to automate 85% of their interactions with conversational AI technology.
We are excited to partner with the Conversation Design Institute; their energy, and vision of the feature of Conversational AI will allow us to push the boundaries of what is currently expected from state-of-the-art chatbots and voice bots implementations even further.
Our technology can deliver solutions in languages that haven’t been catered to before, and our approach is to continue localizing top-level solutions to eliminate the need to rebuild bots whenever an enterprise wants to expand its reach.
Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure. We’re happy to welcome Teneo from Artificial Solutions to the growing Azure Marketplace ecosystem.
Microsoft is powering the dawn of digital transformation with the one of world´s largest cloud platforms. Artificial Solutions support Microsoft Azure´s clients by making them more productive, much faster in the bot space. The world has seen an accelerated demand of ROI, when organizations build and expand on their conversational AI-strategy. We are addressing this need in a strategic, high-growth area in the market
“Working with Artificial Solutions allows us to develop multi-lingual, conversational AI applications that meet the demands of the modern enterprise with platform that is both adaptable and scalable.”
“From improving customer service and driving online sales revenue, to new ways of differentiation using voice interfaces, the speed with which conversational AI is being embraced is breathtaking.”
“The company’s revolutionary technology, combined with strong partnerships with leading consulting and integration firms, makes it perfectly positioned to take advantage of the fast-growing market for conversational AI platforms for the enterprise.”
Strong Revenue Growth of 22%APRIL TO JUNE 2020
· Order Intake was 6.5 MSEK (22.8) · Order Backlog decreased to 44.6 MSEK (50.7) · Net Sales totalled 15.4 MSEK (12.6) · Gross Margin increased to 69% (60) · Usage Revenue increased to 37% (24) · Adjusted EBITDA was -19.8 MSEK (-27.7) · Earnings per share -0.9 SEK (-2.0)
JANUARY TO JUNE 2020
· Order Intake was 26.0 MSEK (39.6) · Order Backlog decreased to 44.6 MSEK (50.7) · Net Sales totalled 30.7 MSEK (25.3) · Gross Margin increased to 65% (55) · Usage Revenue increased to 31% (18) · Adjusted
