Tieto and LähiTapiola increase collaboration: cloud services, automation and customer experience in focus

Tieto and insurance company LähiTapiola have signed a contract for continuing and increasing collaboration in development of infrastructure environments and digital services until 2020. Central to the contract is renewal of end clients’ customer experience and automation of business processes together with modern cloud-based services.

Together, the companies will develop infrastructure environments with flexible cloud services delivered by Tieto. The aim is to create a modern and scalable base for changing business requirements. The contract also aims to make service production more cost effective and to move focus from production of continuous services to system renewal and digital development projects. Further, the parties have agreed to increase their collaboration and launch new projects which will improve customer experience, for example with regards to handling of claims, and to optimize functions through automation.

- Tieto has been our reliable partner for a long time and is familiar with the challenges and possibilities of our business environment. Our collaboration in the past has been very close and diverse, which means that we already have a strong base for developing new services together in order to improve the services that we offer to our clients, says Mikko Vastela, CIO at LähiTapiola.

- We are strongly committed to digitalization and developing customer experience in the insurance sector. This contract reflects Tieto’s strategic choices and aim to be our customers´ first choice for business renewal,   strengthening our role as LähiTapiola’s strategic partner, explains Christian Segersven, Head of Sector Insurance at Tieto.

Tieto is the largest cloud service provider in the Nordic countries and during the past year cloud business was the fastest growing business within the Managed Services´ domain.  By 2020, around 80 percent of Managed Services revenue is expected to derive from cloud services. Tieto produces the best hybrid solutions for flexible business use on the market and helps clients to digitalize their business operations.

For additional information, please contact:

Christian Segersven, Head of Sector Insurance, Tieto
phone: +358 50 311 2486, e-mail: christian.segersven[at]tieto.com

Mikko Vastela, CIO, LähiTapiola
phone: +358 50 323 2983, e-mail: mikko.vastela[at]lahitapiola.fi

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. www.tieto.com

The LähiTapiola Group is a full-service financial institution based on the mutual insurance company model, which offers services to individual clients, entrepreneurs, companies and associations. LähiTapiola’s activities are based in 20 regional companies, which include about 300 regional offices across Finland. As it functions as a mutual insurance company group, LähiTapiola uses its profits to develop services and customer experience. LähiTapiola was created when Lähivakuutus and Tapiola decided to merge in 2012. The LähiTapiola Group, which officially started its business activities at the beginning of 2013, is the largest non-life insurance company in Finland.