Tieto and the city of Malmö digitalize municipal care services

The city of Malmö and Tieto have introduced a new digitalized operational system for the municipality’s social care  services. The system is meant to improve the care offered to residents by reducing the administrative burden for staff and enabling the future exchange of information between different care providers.

- The digitalized processes will simplify work routines considerably for our more than 8,000 users and lead to a better service for residents, says Björn Sassler, Project Manager for the system implementation, City of Malmö.

The new operational system, Lifecare, has been implemented over the past 15 months and makes up the first part of a five-year agreement worth SEK 18 million. The system manages the entire chain from handling documentation, scheduling and housing administration, to reporting performed actions and archiving. In the future, the system will also serve as an entry portal to the care related operations for all of the municipality’s users.

- This is very extensive work that has been carried out over a short period of time. Projects of this extent normally take at least two years to carry out, but we are already up and running. A solid work effort and an effective cooperation with our provider have made it possible to manage the tight deadlines, says Bertil Sjöström, Department Head, City of Malmö.

Social care services make up almost a third of all operations for the city of Malmö and is a prioritized development area for the municipality. The delivery agreement with Tieto gives the municipality the ability to call off more services during the agreement period, which runs through 2018 with an option for another five years. Some examples of functions that can be called off are more mobile solutions and services that enable expanded self-service for residents via the municipality’s website.

- The new platform gives the city of Malmö completely new possibilities. The system is web based and includes applications that will enable home care personnel to do mobile documentation when out in the field visiting users. That saves time and the documentation becomes more secure, says Jahn Sundin, Business Manager, Tieto Sweden Healthcare & Welfare.

For more information, please contact:

Jahn Sundin, Business Manager, Tieto Sweden Healthcare & Welfare
phone: +46 70 611 70 04, jahn.sundin[at]tieto.com

Bertil Sjöström, Department Head, City of Malmö
Tel: +46 40 347 059, bertil.sjostrom][at]malmo.se

Björn Sassler, Project Manager, City of Malmö
phone: +46 70 368 96 80, e-mail: bjorn.sassler[at]malmo.se

Malmö is Sweden’s third largest city, a global, growing and young city. The population has increased steadily over the last 30 years and about 310,000 people live here today. Half of the population in Malmö is under the age of 35 and its residents have roots in 170 countries.

Malmö strives to be a sustainable city, economically, socially and ecologically. One target is for the city’s own operations to be climate neutral by 2020 and for all of Malmö to run on renewable energy by 2030. The city of Malmö employs about 21,000 people in about 400 different professions, who provide daily services for residents, companies, organizations and visitors. Read more at www.malmo.se

Tieto is the largest IT services company in the Nordics providing full lifecycle IT services. We also provide global product development services for companies in the communications and embedded technologies arena. Through industry insight, technology vision, and innovative thinking, Tieto proactively strives to inspire and engage our customers in finding new ways of accelerating their business.

Building on a strong Nordic heritage, Tieto combines global capabilities with local presence. Headquartered in Helsinki, Finland, Tieto has over 13 000 experts in more than 20 countries. Turnover is approximately €1.5 billion. Tieto’s shares are listed on Nasdaq in Helsinki and Stockholm. www.tieto.com

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Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. Headquartered in Finland, Tieto has over 13 000 experts in close to 20 countries. Tieto’s turnover is approximately EUR 1.5 billion and shares listed on NASDAQ in Helsinki and Stockholm. www.tieto.com

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