Tieto partners with WalkMe to drive enhanced user and customer experience

Tieto has entered into a new strategic partnership with WalkMe, enabling Tieto to resell the cloud-based WalkMe digital adoption platform and related consulting services to customers across the Nordic countries.  The purpose is to help customers renew user experience, be more productive and reduce support and training related operational costs.

WalkMe, a San Francisco based company, provides a Digital Adoption Platform (DAP) that simplifies user experience and drives user action using insights, engagement and guidance capabilities. Today WalkMe’s platform is used by over 1,000 enterprise customers and thousands of SMBs from various industries and verticals, including more than 30% of Fortune 500 companies.  

Tieto will include the WalkMe platform in the company´s growing ecosystem of cloud borne applications such as Salesforce and Workday, ranging from HR to finance, sales and procurement solutions. Tieto also applies the solution on its own recently implemented HR system, Workday, since the beginning of 2017.

"WalkMe´s solution enhances user experience and increases usability while saving time and resources. This technology combined with our deep industry knowledge and cloud born enterprise application offerings will help our customers to accelerate and renew their business," says Robert Kaup, Head of Cloud Born Enterprise Applications at Tieto.

"WalkMe is committed from day one to provide our partners with all of the training, tools and technology solutions they need to be successful," said WalkMe VP, Uval Daniel. "As such, we are excited to partner with an industry leader like Tieto. With its industry leadership and outstanding reliability credentials Tieto will be a great partner as they continue to capture the growing demand for rapid and effective onboarding and supporting Cloud Solutions such as SAP SuccessFactors, Workday and Salesforce."

WalkMe can be leveraged to both existing and new systems and acts as a guide by giving step-by-step instructions on where to move and how to proceed. Individual processes are built in to the solution, which means that there is no need for process descriptions or user guides that traditionally are buried in company intra pages. WalkMe can also be utilised in customer service web pages, adding efficiency and enhancing customer experience.

WalkMe works also as a powerful change management tool: users can master processes in new systems from their first try and without any training efforts or manuals. This promotes user adoption and works against change resistance, while enhancing employee engagement.

For additional information, please contact

Robert Kaup, Head of Cloud Born Enterprise Applications, Tieto
e-mail: robert.kaup@tieto.com  

WalkMe is a San Francisco based startup providing award winning customer service technology. Hundreds of companies such as MasterCard, PayPal, Pandora, BT, Prudential, Panasonic, U.S. Postal Service, State Farm, Comcast, IBM, Microsoft, Wells Fargo, Home Depot, HP, Verizon, and Toyota already leverage the WalkMe cloud-based guidance and engagement platform. WalkMe enhances user experience, adoption and satisfaction and whilst limiting costs and at the same time helping to understand how the system could be developed further to serve the end-users even better. For more information, visit www.walkme.com . 

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be our customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. www.tieto.com .