Tieto strengthens digital customer experience capabilities, acquires Swedish Meridium AB
Helsinki, Finland, November 5, 2018 – The Nordic IT services and software company Tieto today announces it has acquired Meridium AB, a Swedish company employing about 60 digital customer experience professionals. With the acquisition of Meridium AB, Tieto strengthens its presence in Sweden and enhances its capabilities to serve Nordic customers in developing ways to interact with their customers in the digital world.
Digital customer experience is one of Tieto’s strategic growth areas and the company now employs more than 500 specialists in the area globally. Tieto provides customers the whole customer experience spectrum including digital strategy and design, eCommerce and online services, digital marketing systems, advanced analytics and data science. With Meridium, a focused player in the Swedish market with Episerver technology as its core, Tieto takes another step in its strategy to strengthen its position as a recognized and leading partner in the customer experience area in the Nordics.
“We are very delighted to join forces with Meridium. Together we can offer our customers even stronger capabilities, expertise and local presence in the digital customer experience area” says Jaakko Hartikainen, Vice President, Customer Experience Management, “In addition, there is a good cultural fit; we share the believes in transparency, low hierarchy, respect for every individual and have customer in the centre. I warmly welcome Meridium employees to our Tieto team.”
“We share the similar culture and beliefs, and are confident that this will create trust and builds a foundation for smooth way of working. Importantly, Tieto is strongly committed to developing Digital Customer Experience and has a clear strategic and operational direction. We share this ambition and believe this is an excellent opportunity to provide customers with more versatile services, and together strengthen our joint value proposition,” says Mats Lindblom, CEO Meridium AB.
For more information, please contact:
Jaakko Hartikainen, Vice President, Customer Experience Management, Tieto,
jaakko.hartikainen (at) tieto.com, +358 (44) 3500445
Mats Lindblom, CEO Meridium AB, mats (at) meridium.se, +46 (0)73 982 92 20
Tieto Communications, news (at) tieto.com, +358 40 570 4072
Meridium delivers accessible and useful digital solutions and our expertise covers the entire process; from strategy and design to development and continuous management of final solution. We build our success on long-term thinking where we create measurable values and maximum benefit for our customers, which are mainly found in the public sector, aid organizations and trade unions. There are about 60 employees in our offices in Stockholm and Kalmar. Meridium has been recognized for successful business, including the assigned awards Gasellföretag, Superföretag and AAA. www.meridium.se
Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. www.tieto.com