Nelly.com chooses Tieto to improve customer experience
Scandinavia’s largest online fashion store Nelly.com has chosen Tieto to provide better customer experience. Nelly.com will be able to offer personal shopping service through Tieto ́s Customer Care as a Service (CCaaS).Tieto has signed a three-year contract with Nelly.com based on Tieto ́s Customer Care as a Service. The Cloud based solution covers all channels: web, voice, chat, email and social media. Through a cloud based CCaaS, Nelly.com will only pay for the capacity, modules and features that are in use. CCaaS is a complete customer service solution based on industry leading Genesys