TietoEnator delivers a browser-based customer management system to Samlink

TietoEnator delivers a browser-based customer management system to Samlink TietoEnator implements a customer management system running in Internet browser to Oy Samlink Ab. The new system is the first CRM (Customer Relationship Management) system built on EJB (Enterprise JavaBeans) technology in Finland. In practice this means that after the system is implemented, almost all customer relationship data of Samlink's customer banks will be handled with the above-mentioned system in browser environment. System implementation is divided into several phases. The first phase includes customer contact management and segmenting of customer data. In the future the system will also include operations for customer data analysis. Samlink's customer banks have already started to use the customer management system. At the beginning of next year it can be used in all savings banks and local co-operative banks as well. Latest Internet technology has been used in the implementation of the system. The technical architecture is based on EJB (Enterprise JavaBeans), JSP (JavaServer Pages) and servlet technologies. In the financial sector TietoEnator has over 1500 experts and the service strategy is based on a long-term partnership with customers. An important part of the service is developing solutions based on new technologies and integrating them to the existing system environments. TietoEnator's new digital business service concept Future finance combines traditional and new business. Combining the existing systems to the new e-finance solutions is essential in finding new products and marketing potential. Additional information: Maritta Miettinen, Department Manager, Oy Samlink Ab, Tel: +358 9 133 6362 Tiina Kurki, Technology Manager, Tieto Entra Oy Tel: +358 9 862 62 440, +358 40 550 6336 With a staff of 10,000 and annual net sales of 1.2 billion euros, TietoEnator is a leading supplier of high value-added IT services in Europe. TietoEnator provides consulting, systems development and integration, operation and support, product development services for customers, and software services. The Group has in-depth knowledge of its customers' businesses in areas such as telecommunications, banking and finance, the public sector and the forest industry. www.tietoenator.com TIETOENATOR CORPORATION DISTRIBUTION Principal media ------------------------------------------------------------ This information was brought to you by BIT http://www.bit.se The following files are available for download: http://www.bit.se/bitonline/2000/11/29/20001129BIT00160/bit0001.doc http://www.bit.se/bitonline/2000/11/29/20001129BIT00160/bit0002.pdf