TietoEnator to Handle the Maintenance of Lattelekom's Call Center Services

TietoEnator to Handle the Maintenance of Lattelekom's Call Center Services TietoEnator and Latvia's leading telecommunications company and one of the country's largest corporations, Lattelekom SIA, have signed an agreement for the maintenance of Lattelekom's Call Center system. According to the agreement, TietoEnator will maintain, provide practical support and advice, as well as take care of the services' reliability and future development both in terms of the Genesys products and the software customized for Lattelekom. The scope of the agreement includes both the Call Center's incoming and outgoing calls, with the latter referring to telemarketing calls, such as calls related to the sale of services and billing. The Call Center services are offered 24 hour-a-day. "We estimate that we will have as many as 40,000 customers a day", says manager Anita Leiskalne from Lattelekom Public Relations Department. "Our Call Center service is the broadest and the most modern telephone service in the Baltic States", she continues. Lattelekom's Call Centers are accessible all over the country and are currently located in Cesis, Rezekne and Liepaja. The fourth Call Center located in Riga will be connected to the common platform in the near future. All in all, Lattelekom's Call Center service is currently available to over 740,000 Lattelekom customers and other subscriber line users. Calls to Lattelekom Call Center can also be made from payphones, the networks of other operators and corporate networks, such as Tele 2, LMT and Latvian Railways. The agreement also marks the official implementation of the Contact Center service, which was initiated in two phases in 1999. TietoEnator has delivered the CTI (Computer Telephony Integration) application for the integration of phones and the information system. Sonera Systems has been responsible for the delivery of the telephone equipment and technology. For further information, please contact: TietoEnator, Director, Mika Nurmi, Telecom & Media Solutions, +358 9 862 65550, +358 40 5217687 SIA TietoEnator, Account Manager Egils Trumpe, +371 7507355, +371 9209949 Lattelekom, Public Relations Department, Manager Anita Leiskalne, + 371 7055535, + 371 9236071 With a staff of 10,000 and an annual turnover of 1.1 billion euros, TietoEnator is a leading supplier of high value-added IT services in Europe. TietoEnator provides consulting, systems development and integration, operation and support, product development services for customers, and software services. The Group has in-depth knowledge of its customers' businesses in areas such as telecommunications, banking and finance, the public sector and the forest industry. www.tietoenator.com Lattelekom SIA is Latvia's largest telecommunications company, and it offers its customers (both private and corporate) a broad range of telecommunications services. Group revenue in year 2000 reached LVL 136.5 million (245 million euros), an increase of 7% compared to 1999. The company employed an average of 4,747 permanent and temporary employees. Lattelekom is jointly owned by TILTS Communications A/S (with the Sonera Holdings B.V. having a 90% share and the International Finance Corporation holding 10%) and the Republic of Latvia. www.lattelekom.lv TIETOENATOR CORPORATION DISTRIBUTION Principal media ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2001/09/18/20010918BIT00360/bit0002.doc http://www.waymaker.net/bitonline/2001/09/18/20010918BIT00360/bit0002.pdf