Tietokesko enhances its customer service with TietoEnator's Contact Center system

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Tietokesko enhances its customer service with TietoEnator's Contact Center system TietoEnator has signed an agreement with Tietokesko on the supply of a Contact Center system in order to develop Tietokesko's customer service. The system will be commissioned in February 2003. With the new Contact Center system, Tietokesko aims to improve efficiency and customer satisfaction. The solution includes telephonic services for the IT system support of Kesko and its stores. It also facilitates the creation of customer-specific service and the flexible addition of special expertise to the Contact Center team, and improves reporting. Customer satisfaction will be improved through reduced waiting times. "Renovation of the telephone system is part of Tietokesko's customer service development programme started in 2002. The objective of the programme is to make customer service more effective and increase its scope of offerings", says Ari Vanhanen, the CEO of Tietokesko Oy. "In addition to the Contact Center system, the customer service processes as well as reporting and monitoring tools will also be developed. Thus, the overall efficiency of operations will be improved." TietoEnator is responsible for the total supply of Tietokesko's Contact Center, including application software and support service during operation. The solution is based on Genesys software. The advanced system supports among others VoIP technology. TietoEnator has supplied Contact Center solutions to the Nordic countries, the Baltic countries and the Central Europe. Compared to other international players, TietoEnator has the strenght of combining in-depth contact center expertise with solid industry-specific expertise in various fields including telecommunications, banking and insurance. For further information, please contact: TietoEnator, Telecom & Media, Solutions, Director Mika Nurmi, tel. +358 9 862 65550, +358 40 521 7687 Tietokesko, CEO Ari Vanhanen, tel. +358 1053 22826, +358 500 432 830 With 13,000 employees and annual net sales of EUR 1.1 billion, TietoEnator is a leading supplier of high value-added IT services in Europe. TietoEnator specialises in consulting, building and hosting its customers' business operations in the digital economy. The Group's services are based on a combination of deep industry-specific expertise and latest information technology. www.tietoenator.com Tietokesko is an IT service company jointly owned by TietoEnator and Kesko. The company employs 200 people. Tietokesko provides companies in the Kesko Group with expert and operation services. Tietokesko's key areas of expertise are the extensive ERP systems of the wholesale and retail trade, as well as chain and sales control systems. Tietokesko also has a significant role providing integration services in Kesko's IT projects. Tietokesko aims to be an innovative partner that will utilise its unrivalled expertise in the IT systems for trade in support of Kesko's strategic objectives. TIETOENATOR CORPORATION DISTRIBUTION Principal media ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/01/15/20030115BIT00130/wkr0001.doc http://www.waymaker.net/bitonline/2003/01/15/20030115BIT00130/wkr0002.pdf