Bosch Car Service sets standard with 99.8% customer satisfaction

Bosch Car Service has reaffirmed its status as the UK’s leading garage network, with the latest independent customer satisfaction survey results showing that an amazing 99.8% of customers would use the network again.

The scheme, which prides itself as offering a high-quality multi-brand alternative to main dealer networks, consistently delivers impressive scores in its annual independent customer survey.  A huge 97% of respondents rated the helpfulness of staff as excellent, while 94% of those surveyed also assessed the overall service given as excellent.

In keeping with Bosch Car Service’s transparent approach to car servicing, 98% of respondents said that the total cost of work was in line with the initial estimated figure, while just under 100% (99.5%) said that the final invoice clearly expressed the work done, costs and charges applied and details of warranty coverage.

Originally launched in 2003, Bosch Car Service comprises of over 500 members in the UK and Ireland and is the longest running code of conduct for service and repair of vehicles.   The network was the first to receive OFT approval for its service and repair code and latterly, an inaugural member of the Trading Standards Institute’s (TSI) Consumer Codes Approval Scheme.

Rhian Kendall, Concept Manager at Bosch Car Service, said: “We set up the scheme to give vehicle owners real peace of mind when looking for a garage. All the independent garages in the scheme have a vested interest in delivering first-rate customer service, as their livelihoods depend on repeat business. These results show just how effective their hard work has been.”

Each business has agreed to honour the scheme’s strict quality guidelines and, to guarantee they maintain these high standards, members are independently audited. It’s this consistency that allows the scheme to deliver outstanding levels of customer satisfaction time and time again.

Every garage in the Bosch Car Service network has also agreed to abide by a strict and transparent complaint-handling process, which offers an independent way of solving disputes between garages and customers, if they arise.

Bosch Car Service also offers an online booking tool, via www.boschcarservicebooking.co.uk, allowing customers to book in a vehicle for a service or MoT at their nearest Bosch Car Service garage.

Press contacts

Matt Sanger – msanger@torqueagencygroup.com or 020 7952 1079

Rachel Burgess – rburgess@torqueagencygroup.com or 020 7952 1076

About Bosch

The Bosch Group is a leading global supplier of technology and services. Its roughly 360,000 associates worldwide (as per April 1, 2015) generated preliminary sales of 48.9 billion euros in 2014.* The company’s operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including its sales and service partners, Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2014, Bosch applied for some 4,600 patents worldwide. The Bosch Group’s strategic objective is to create solutions for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH.

Additional information is available online at www.bosch.com, www.bosch-press.com, http://twitter.com/BoschPresse

*The preliminary sales figure disclosed for 2014 does not include the former joint ventures BSH Bosch und Siemens Hausgeräte GmbH (now BSH Hausgeräte GmbH) and ZF Lenksysteme GmbH (now Robert Bosch Automotive Steering GmbH), which have since been taken over completely.