CNH Industrial Parts & Service launches its new generation of online training dedicated to after-sale services of its dealer network
The Parts & Service teams of CNH’s industrial dealers – Iveco, Case and New Holland – are receiving the training they need to provide the best, in-depth advice to their clients, thanks to a range of new training measures, including videos, virtual classes and online assessment tests.
Turin, February 16, 2015
CNH Industrial Parts & Service has invested in a new generation of interactive online training, which it is providing free to the group’s brand dealers. In recognition of the importance of the "human” factor in customer service, CNH Industrial has developed a suite of innovative training methods and tools, available free to the Parts & Service teams of Iveco, Case and New Holland dealers and accessible at any time. The objective of this offering is to allow the dealers to continually update their knowledge, skills, business methods and CNH Industrial products and services characteristics in order to provide the best advice to their current and future customers.
The new training offering includes a series of short training module videos (between five and 15 minutes long) and online tests to assess training needs, available from any computer at any time. For those that prefer contact with a teacher there are courses taught via a Virtual Classroom, where users can interact with an instructor and other students, for a more collaborative and interactive approach to learning. A computer and internet connection is the only thing required to participate in the online training.
CNH Industrial Parts & Service offers a catalog of more than thirty online training modules, including a wide range of topics covering training on parts, trade and service.
To date, 2214 people across the EMEA region (Europe, Middle East, Africa) have benefited from online training courses. With 12,610 hours of training delivered, CNH Industrial Parts & Service allows its teams to improve their skills in a flexible and fun way and gives them the opportunity to compete in an increasingly dynamic and demanding market.
Press contact:
CNH Industrial Parts & Service
Torque
Caroline Holmes
Email: cholmes@torqueagencygroup.com
Tel: +44 20 7952 1072
CNH Industrial N.V. (NYSE: CNHI/MI: CNHI) is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of the individual brands belonging to the company is a major international force in its specific industrial sector: Case IH, New Holland Agriculture and Steyr tractors and agricultural machinery, Case and New Holland Construction for earth moving equipment, Iveco for commercial vehicles, Iveco Bus and Heuliez Bus for buses and coaches, Iveco Astra for quarry and construction vehicles, Magirus for firefighting vehicles, Iveco Defence Vehicles for defence and civil protection, and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.cnhindustrial.com
Industrial CNH Parts & Service offers a large range of spare parts, accessories and services and a professional, immediate and capillary service to all users of machines and vehicles marketed by CNH Industrial, which is a decisive factor of choice for customers. CNH Industrial Genuine Parts are guaranteed by a process of selection of the best suppliers and the best raw materials, tests of conformity and strict reliability controls at every stage of the production and distribution chain. There are 57 stores worldwide that handle approximately 5 million references with excellent performance. CNH Industrial Parts & Service employs an integrated procurement system which guarantees the availability and/or the delivery within 24 hours of spare parts, tracked from their entry into the warehouse to destination workshop.
