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Trimble to address ‘Transforming Service Delivery: The Big Debate’ at upcoming IoD seminar

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Trimble is delighted to announce that it will be hosting an exclusive seminar in partnership with the Institute of Directors (IoD) exploring service delivery and the challenges faced by businesses with mobile workforces, striving to deliver effective, efficient service.

The seminar will take place on Thursday 3rdOctober between 4:00pm- 6.30pm. Chaired by the IOD, this interactive session will include a panel of industry experts, comprising of spokespeople from the Institute of Customer Service, Deloitte, Verologik LLP, Akenham and Trimble Field Service Management. The panel will discuss their views while providing insight into what factors affect field service excellence and how to bring transformational change to this complex domain.

The key topics for discussion will include:

  • Measuring service performance – what should you use?
  • Customer service vs. cost – where do you draw the line?
  • The role of your mobile workforce in delivering service
  • Turning your service data in to information to identify opportunities and issues
  • Implementing successful change
  • Utilising technology and tools – plan, execute, communicate

“In an increasingly competitive marketplace, businesses are being forced to critically examine the way their organisation works and look for new ways to deliver the competitive edge required to thrive in today’s marketplace”, said Mark Forrest, general manager, Trimble Field Service Management (FSM). “Finding ways to improve service for customers by completing more jobs, engaging workers better and executing effective change are a constant in the world of service delivery and this seminar will be a great opportunity to share experiences and debate best practice.”

To register for the seminar click here http://www.iod.com/connecting/events/ss-transforming-service-delivery-the-big-debate. 

For further information about this news brief contact:

Eisha Cooke

Trimble


Tel: 01473 696340

Email: eisha_cooke@trimble.com

About IoD

• The Institute of Directors (IoD) was founded in 1903 and obtained a Royal Charter in 1906. The IoD is a non-party political organisation with approximately 38,000 members in the United Kingdom and overseas. Membership includes directors from right across the business spectrum – from media to manufacturing, e-business to the public and voluntary sectors. Members include CEOs of large corporations as well as entrepreneurial directors of start-up companies.

• The IoD provides an effective voice to represent the interests of its members to key opinion-formers at the highest levels. These include Government ministers and their shadows, parliamentary committee members, senior civil servants and think-tanks. IoD policies and views are actively promoted to the national, regional and trade media. Follow us on Twitter to get the IoD’s reaction on business and public policy issues.

•  The IoD offers a wide range of business services which include business centre facilities, with ten UK centres (three in London, one each in Reading, Birmingham, Cardiff, Manchester, Nottingham, Norwich, Edinburgh, Glasgow and Belfast) and one in Paris, conferences, networking events, virtual offices, issues-led guides and literature, as well as free access to business information and advisory services. The IoD places great emphasis on director development and has established a certified qualification for directors – Chartered Director – as well as running specific board and director-level training and individual career mentoring programmes. About Trimble Field Service Management

About Trimble Field Service Management

Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use. Visit:  www.trimble.com/fsm.

About Trimble

Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location: including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilising positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilised to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif. For more information about Trimble and its products visit: www.trimble.com