Trio launches new call and contact centre solution

Trio launches new call and contact centre solution Trio subsidiary Objecta is launching Version 4.0 of its call and contact centre solution, TeleVoice Agent. This will allow telephony, call-back, fax, e-mail and the web to be handled in a uniform manner, enabling businesses to enhance customer service levels. With more than 600 installations, the Objecta TeleVoice product family is one of the most widely-used customer service systems in the Nordic market. TeleVoice Agent is a complete call and contact centre solution that offers uniform handling of all customer contacts made via telephony, e-mail, fax, co-browsing, call-back, web call-back, voice messages, chat and SMS. The system also incorporates the market's most advanced functions for call prioritisation and call management. According to the Gartner Group, more than 70 per cent of all transactions are performed by telephone, while surveys indicate that 65 per cent of all customers that take their business elsewhere do so because of shortcomings in service. With Objecta TeleVoice, companies will be better able to take care of their customers. Few call and contact centre solutions in the market today are fully supplier-independent. TeleVoice Agent is compatible with both traditional switches from Ericsson and Nortel, for example, and IP-based switches such as Cisco's Call Manager and 3Com's NBX switch. TeleVoice Agent's Version 4.0 offers several new features for companies wishing to improve their customer service and also reduce their costs per customer contact. These include: Voice control /automatic switchboard attendant. Callers simply state their business and are automatically put through to the right person or function. Improved functions for connecting customers directly to the desired contact person. The customer can choose to be put through to their preferred contact person or be automatically connected to a person with whom they have already been in touch. One of Objecta's strengths is its extensive expertise in mainly banking and finance. This means a focus on high security and operating availability. In Version 4.0, the system has been upgraded to include advanced functions for remote supervision, among other things. "In the prevailing economic climate, companies are focusing more on their core operations and on reducing costs. This creates a demand for solutions that strengthen customer relationships and enhance efficiency. Our new remote supervision functions will enable us to rectify our customers' operational disturbances before the customers are even aware that the problems exist," says Sverker Hannervall, President and CEO of Trio. Deliveries of TeleVoice Agent 4.0 will commence in August. For further information, please contact: Sverker Hannervall, President and CEO, Trio, tel.: +46 8 457 30 05 About Trio AB Trio is a telecommunications company that develops call handling systems for companies, enabling them to improve both internal efficiency and customer service levels. Almost 2,000 systems have been delivered in the Nordic region, mainly to large and medium-sized companies. Trio's customers include five of the leading Nordic mobile operators. Trio operates in Sweden, Finland, Norway and Denmark and develops three product families. Trio PresentOffice offers integrated telephony and advanced call and message handling. Trio Mobile Office enables a complete transition from fixed to mobile telephony and is subscribed to as a service from mobile operators. Objecta TeleVoice offers solutions for customer support, mainly call and contact centre solutions, as well as automatic services such as voice control and interactive voice response. Trio's shares are listed on the O list of the Stockholm Stock Exchange. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/06/20/20020620BIT00150/wkr0001.doc http://www.waymaker.net/bitonline/2002/06/20/20020620BIT00150/wkr0002.pdf