Trio signs order of approximately SEK 3 million with FöreningsSparbanken
Trio signs order of approximately SEK 3 million with FöreningsSparbanken Trio continues to strengthen its position on the Swedish market for Interactive Voice Response (IVR) systems within the bank and finance sector by signing an agreement with FöreningsSparbanken worth approximately SEK 3 million. The order involves an upgrade of FöreningsSparbanken's current IVR system, while at the same time increasing the capacity of the "TeleBank" service. The system is based on the TeleVoice CTI server that FöreningsSparbanken has used since 1984. "Today we have more than 2 million customers connected to "TeleBank". Each year more than 51 million calls are handled through our IVR service for self-service and personal service. The system saves time for our customers and offers flexibility in handling bank errands around the clock", says Sven Andersson at FöreningsSparbanken. TeleVoice CTI server is developed within Trio's product area Objecta TeleVoice. More than 600 installations have been made with systems based on the TeleVoice platform, with customers predominantly from large Swedish companies and organizations. For more information, please contact: Sverker Hannervall, President and CEO, Trio, telephone no +46-8-457 30 05 Sven Andersson, System Manager, FöreningsSparbanken, telephone no +46-31-620 511 About Trio AB Trio is a telecommunications company that develops call-handling systems for companies, enabling them to improve both internal efficiency and customer service levels. Almost 2,000 systems have been delivered in the Nordic region, mainly to large and medium-sized companies. Trio's customers include five of the leading Nordic mobile operators. Trio operates in Sweden, Finland, Norway and Denmark and develops three product families. Trio PresentOffice offers integrated telephony and advanced call and message handling. Trio Mobile Office enables a complete transition from fixed to mobile telephony and is subscribed to as a service from mobile operators. Objecta TeleVoice offers solutions for customer support mainly call and contact centre solutions, as well as automatic services, such as voice control and interactive voice response. Trio's shares are listed on the O list of the Stockholm Stock Exchange. For more information, please visit our web site at www.trio.com ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/01/31/20030130BIT00990/wkr0001.doc http://www.waymaker.net/bitonline/2003/01/31/20030130BIT00990/wkr0002.pdf