Truecaller Launches AI-powered Assistant to Filter Out Fraud and Scam Calls

After acquiring Call Hero earlier this year, Truecaller now launch an AI-driven Assistant to filter out spam- and scam calls. The first market where the Assistant will be launched is the US.

• Truecaller Assistant will be available within the app on both iPhone and Android
• Leverages machine learning to answer your calls in a natural language
• Screens your calls, filters out the spammers, tells you who’s calling and why

The age of caller ID hasn’t entirely lived up to its promise, because it’s still not clear whether a call is truly important. Some 86% of Americans report they only answer calls if they can identify the person or business calling. Now they don’t have to make the distinction on their own. 

Truecaller, the world’s leading global communications platform, has launched Truecaller Assistant, an innovation that leverages machine learning, speech-to-text, and natural language processing technologies to create the most helpful call-screening solution available on the planet.

Truecaller Assistant, available on both Android and iOS, is a customizable, interactive, digital receptionist that empowers users to answer important calls and avoid unwanted ones. Assistant responds within a second and understands caller requests with >90% accuracy. You can see a live transcription of what the caller is saying, so you know who they are and why they’re calling. Then you can decide if you want to take over the call, mark it as spam, or ask the caller for more information with the tap of a button. 

“Assistant is a game changer for the global market because it does so much more than simply block robocalls. Until now, you had to make a split-second decision as to whether you think a call is important,” said Alan Mamedi, Co-founder and CEO at Truecaller. “Assistant focuses on what the caller is saying to filter out the robocalls and spam so you know whether the call is worth your time or not.”

Truecaller Assistant is available on a free, 14-day trial, after which subscribers can add Assistant as part of Truecaller Premium. The service will be launched in the United States and in English, with other markets and languages soon to follow. 

With Truecaller Assistant, parents don’t have to potentially ignore calls from their children’s schools or programs, travelers don’t have to miss important updates from airlines or hotels, and merchants can field inbound inquiries with ease.

“We created Assistant because spam and scams have increased so much that Americans are overcorrecting and simply not answering their phones at all,” said Raphael Mimoun, Cloud Telephony Product Director at Truecaller. “Assistant leverages technology other call screeners lack, so it becomes more clear which calls you want to engage with and which you may want to ignore.”

Learn more about how easy it is to have Truecaller Assistant field your calls, so you can engage with the calls you want and avoid scams and spam. Download additional press assets here.

For more information, please contact:

Andreas Frid, Head of IR & Communication

+46 705 290800

andreas.frid@truecaller.com

About Truecaller:

Truecaller (TRUE B) is the leading global platform for verifying contacts and blocking unwanted communication. We enable safe and relevant conversations between people and make it efficient for business to connect with consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. We are on a mission to build trust in communication. Truecaller is an essential part of everyday communication for more than 320 million active users, with half a billion downloads since launch and around 38 billion unwanted calls identified and blocked in 2021. Headquartered in Stockholm, since 2009, we are a co-founder led, entrepreneurial company, with a highly experienced management team. Truecaller is listed on Nasdaq Stockholm since 8 October 2021. For more information, please visit corporate.truecaller.com