ForgeFix shows ‘around the clock’ customer commitment
Reflecting its commitment to being ‘the friendly face of fixings’, ForgeFix has staged two 24 hour customer events.
Dubbed ’24 hours with ForgeFix’, the events enabled stockists of ForgeFix fixings, fasteners, power tool accessories and hardware to learn more about the company’s evolving offer before being able to network across a range of leisure activities and dinner in the evening.
The first 24 hours with ForgeFix event took place at Shrigley Hall Hotel & Spa in Pott Shrigley, near Macclesfield. The second was staged at De Vere Wokefield Park in Mortimer near Reading.
At both events, presentations were given by a number of key ForgeFix personnel including company managing director, Michael Brown.
Michael outlined how ForgeFix recognises the instrumental role stockists play in the company’s success and how, as a result, the business believes in a true partnership approach.
Highlighting this, ForgeFix remains committed to providing its resellers with all the tools they need to maximise sales ranging from innovative products to on-going marketing support and the choice of numerous merchandising and point of sale solutions.
Michael also detailed ForgeFix’s impressive service offering which includes access to over 3000 products lines for next day delivery as well as 97% stock availability thanks to the business’ two warehouses which provide over 70,000 sq. ft. of stockholding space.
In addition, Michael told the assembled audience about new partnerships ForgeFix has established with DeWalt and Wera. These partnerships will see ForgeFix offering products from both major brands.
Tony Armitt, purchasing manager, also spoke to guests about the continued evolution of woodscrews before officially launching ForgeFix’s new and next generation ForgeFast elite performance woodscrews.
These screws - which are available in both Torx and Pozi head - offer a step up in performance on existing premium woodscrews. For this reason, ForgeFix has positioned its latest products in a new and ‘elite’ performance category.
The presentations were followed by lunch and leisure activities including golf, laser clay pigeon shooting and falconry.
Feedback from ForgeFix customers who attended the event has been exceptional. One of those customers, Andy Martin, managing director at Teknofix, said: “24 hours with ForgeFix proved to be both enjoyable and rewarding with the friendliness and professionalism of the ForgeFix team evident throughout. It was an ideal way to learn more about the company’s developments in a relaxed and informal way.”
Michael Brown added: “As a business, ForgeFix aims to offer high quality products backed by equally high levels of customer service. Our 24 hour with ForgeFix events were a natural extension of that.
“They served as a no obligation way for customers to learn more about our latest offer whilst putting faces to the names of many members of our team. We plan on staging additional events for more customers in the very near future.”
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Image: 24 hours with ForgeFix.jpg
Caption: A customer-focused fixings company. ForgeFix has staged two 24 hour customer events as part of its commitment to being ‘the friendly face of fixings’.
For more information on this story, contact Wayne Leith at wayne@tpz.uk.com
Notes to editors:
- ForgeFix is a leading supplier of high-quality fixings, fasteners, drill bits and ancillary items.
- It has over thirty years of experience and a customer base that includes major builder’s merchants, DIY outlets, UPVc and roofing merchants and large multi-site retailers.
- The company sources high quality products from manufacturers across the world and prides itself on complementing these products with an equally high level of customer service, which can be seen in such initiatives as online ordering and next day delivery across the UK mainland.
- More information on ForgeFix and its extensive product range can be found at www.forgefix.co.uk
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