University of Texas at Arlington

UT Arlington marketing study shows ethnically diverse workforce may improve customer experience

Fri, Dec 13, 2013 23:36 CET

Future of business depends on increasing diversityService-oriented businesses that want to succeed with minority customers should consider hiring frontline employees who represent those ethnic groups, particularly when the business caters to Hispanics or Asians, a recent UT Arlington study contends. The paper, “Shared ethnicity effects on service encounters: A study across three U.S. subcultures,” was authored by Elten Briggs, associate professor of marketing, and Detra Montoya, clinical associate professor of marketing

Youth more likely to be bullied at schools with anti-bullying programs, UT Arlington researcher finds

Thu, Sep 12, 2013 23:37 CET

ARLINGTON, Texas -- Anti-bullying initiatives have become standard at schools across the country, but a new UT Arlington study finds that students attending those schools may be more likely to be a victim of bullying than children at schools without such programs. The findings run counter to the common perception that bullying prevention programs can help protect kids from repeated harassment or physical and emotional attacks. “One possible reason for this is that the students who are victimizing their peers have learned the language from these anti-bullying campaigns and programs,”

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UT Arlington marketing study shows ethnically diverse workforce may improve customer experience

Youth more likely to be bullied at schools with anti-bullying programs, UT Arlington researcher finds

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