Familiarity Doesn’t Always Mean You’re Safe by Ben Farrer

I feel the need to share a recent experience. It demonstrates perfectly some of what we do here at Vigilant day-in, day-out and why it’s so important. Nonetheless it’s slightly frustrating, and worrying, that the issues I want to cover here can arise in the first place, despite well-honed, formal processes and procurement routes.So what am I going on about exactly? It’s the fact that, recently, despite sourcing a specific part from a highly reputable and trusted independent distributor (we’ve been dealing with them for almost 20 years) we discovered serious problems with a part that we’