VODAFONE - WHERE QUALITY COMES FIRST

VODAFONE - WHERE QUALITY COMES FIRST Vodafone UK, a member of the world's largest mobile community, is the first UK mobile operator to have succesfully had its ISO 9001 registration upgraded from the 1994 to 2000 version. This British Standards Institution quality certification covers Vodafone UK's Quality Management System for its entire business including network operations, sales and marketing, customer service and support functions. "Quality is the foundation of our passion for our customers," commented Gavin Darby, Vodafone's UK Chief Operating Officer. "We believe that the top place results achieved by Vodafone in OFTEL's customer satisfaction and network coverage surveys at the end of last year were helped by our implementation of ISO 9001." Nick Moy Managing Director BSI Management Systems commented: "Many organisations, such as Vodafone, are finding that ISO 9001:2000 better connects the Quality Management Systems with their business processes, helping them to achieve their business objectives such as customer satisfaction and network quality. The close partnership created between Vodafone and the BSI has helped to achieve this commendable certification. At Vodafone there is clearly commitment to quality right through the organisation." - ends - High resolution photos are available to the media free of charge at www.newscast.co.uk (tel: 0207 608 1000). For further information contact: Libby Pritchard At the Vodafone Group Press Office Tel: 07000 500 100 Email: press.office@vodafone.com ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2002/02/25/20020225BIT00110/wkr0001.doc http://www.waymaker.net/bitonline/2002/02/25/20020225BIT00110/wkr0002.pdf