Shared e-bike and e-scooter companies issue first-ever industry recommendations to European cities

Dott, Lime, Superpedestrian, TIER Mobility and Voi unveil ten recommendations to help cities shift to zero emission transportation with safe and well-integrated shared electric vehicles

Stockholm, March 15, 2023 — Five leading operators of shared e-scooters and e-bikes today published ten recommendations for cities to better integrate shared micromobility vehicles onto their streets. Global micromobility operators Dott, Lime, Superpedestrian, TIER Mobility, and Voi have collaborated to create a framework, in a rare move in the competitive industry.

The recommendations reflect the expertise gained from operators’ combined knowledge. Together, the five companies operate over three quarters of a million vehicles across 37 countries. 

10 recommendations to improve both the organisation and operations of the service

In order to help cities succeed with lowering air pollution and providing a strong alternative to individual cars and a complement to public transport, the 5 operators put forward ten recommendations across two main themes: defining the best environment the service should function in and highlighting the best way to regulate programmes to be financially sustainable over the long term. 

The companies make recommendations on fleet sizes and vendor contract length, tying these factors to greater reliability for frequent riders, such as those who use the services for commutes to work or university. The recommendations suggest that the addition of new vehicles to city streets should be directly tied to the operators’ performance keeping city streets tidy and well-maintained. 

The framework makes more technical recommendations on data sharing protocols, vendor fees, and vendor selection protocols, encouraging cities to consider reliability, safety, sustainability, and fleet management as the top selection criteria. Once vendors are selected to serve the city, the recommendations suggest operating areas contiguous with city boundaries where possible, speeds between 20-25km/h and ample parking.

Finally, the operators advice to continuously improve rider experience to ensure people shift to sustainable, shared and zero-carbon emission transportation for good. Among the recommendations focused on rider experience, it includes contract terms long enough for riders to become familiar with a brand’s service and rely on it, contiguous coverage areas so riders are not stopped mid-journey, and practical parking schemes which allow riders to park at their destination. 

What will matter, according to the industry group, is that cities read, consider, and ultimately implement the recommendations set forth by the companies. 

Henri Moissinac, CEO, Dott; Wayne Ting, CEO, Lime; Assaf Biderman, CEO, Superpedestrian; Lawrence Leuschner, CEO, TIER Mobility; and Fredrik Hjelm, CEO, Voi, said: 

“In a pretty short time, the micromobility industry experienced huge growth, providing the strongest challenge yet to personal car use in cities. To ensure ongoing sustainability and global consistency, we combined our expertise to develop recommendations to cities that we believe are best-practices for regulating micromobility programmes. We have created a strong framework that has the potential to greatly improve the micromobility experience for riders and non-riders alike, allowing cities to experience the best of what our services provide. 

“We came together to issue these recommendations. Now that we’ve demonstrated what conditions lead to sustainable services, we’re looking forward to working with city authorities to put these recommendations into action.”

Read the full Micromobility Industry Best Practice recommendations.

Contact:

Kristina Hunter Nilsson 
VP Communications 
Voi Technology, Sveavägen 25, 111 34 Stockholm

press@voi.com

About Voi 

Founded in 2018, Voi is a Swedish micromobility company offering e-scooter and e-bike sharing in partnership with towns, cities and local communities. We believe e-scooters can play a central role in changing how people move in our towns and cities in the future. We want to ensure that the micromobility transformation happens the right way - through real innovative technology, open and transparent dialogue with towns, cities and governments and by adapting our products to local needs. Voi’s holistic Environmental Action Plan tackles emissions and promotes renewable energy use and circularity along its supply chain. 

Voi operates in over 100 towns and cities across 11 countries. It is headquartered in Stockholm and employs 1,000 people. To date, Voi boasts more than seven million riders and has served more than 150+ million rides.