World's Best Receptionist 2021 on 24th April, live and available to watch online for free

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GENEVA – Who will be the World's best hotel receptionist in 2021? With a 100% virtual competition, the International Association of Front Office Managers and Hotel Managers (AICR) will crown the World’s Best Receptionist on 24th April, live and available to watch online for free.

Over the past 8 months, a vast number of candidates competed in their countries to become national champions – over 1000 hotels worldwide were able to submit their representatives. Now, the 12 national champions do battle for the “David Campbell Trophy” in the international finals.

“The AICR World’s Best Receptionist has become a global competition and receptionists from all around the World are able to show their service skills in front of a renowned jury”, explains Egidio Marcato, AICR Councillor and Chief Judge.

The competition format was created in 1995, and usually takes place face to face with a live role-play at the heart of the challenge. This year, due to Covid-19, it has been redesigned to be 100% virtual. “Times have changed drastically, but we were not willing to accept that this will cut the opportunity for young talents in our industry to show their skills and shine on this platform”, says Arian Roehrle, AICR International President.

The AICR World’s Best Receptionist competition aims to find service excellence - no matter what hotel category and location, regardless of hotel company or hotel school, everyone can become part of the AICR and compete.

With the support of industry sponsors and business partners, we will broadcast the winner’s announcement live on 24th April in a TV show format. This broadcast, for the first time in the competition’s history, opens the competition up to non-AICR members, allowing everyone around the World to participate and celebrate young talent in the hospitality industry.

The live TV show starts at 10:30am CET on 24th April and can be found on and all AICR social media channels.

This year’s finalists are:

  • AUSTRALIA - Lucy McNamara - Crown Metropol Melbourne
  • AUSTRIA - Deborah Baranow - Park Hyatt Vienna
  • CHINA - Jessica Lian – Shanghai Business School / Grand Hyatt Shanghai
  • CÔTE D'AZUR - Antoine Pettier - Hotel Aston La Scala, Nice
  • GERMANY - Lara Dröge - Fairmont Vier Jahreszeiten, Hamburg
  • ITALY - Nicolas Zalonis - Hotel Le Massif Courmayeur
  • PARIS - Clémence Mauray - Four Seasons Hotel George V, Paris
  • QATAR - Iveesha Choudhary - Sheraton Grand Doha Resort & Convention Hotel
  • SINGAPORE – Vithya Subramaniam - Marina Bay Sands, Singapore
  • SWITZERLAND - Max Vetter - Baur au Lac Zurich
  • UAE - Marie Therese Olaguer - Mandarin Oriental Jumeira, Dubai
  • UK - Katharina Strasser – The Gleneagles Hotel, Auchterarder


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About the AICR

The Amicale Internationale des Chefs de Réception et Sous Directeurs des Grands Hôtels or the International Association for Front Office Managers and Assistant Hotel Managers was founded in the Cote d’Azur in France in 1964, the Registered Office of the AICR is the Hotel Ritz, Paris.

The association currently has eighteen sections:Australia / Austria  / Cote d’Azur, France / Czech Republic /Dubai, United Arab Emirates / Estonia / Germany / Indonesia / Italy /  Morocco / New Zealand / Paris, France / Poland / Qatar / Singapore / Spain / Switzerland / United Kingdom.

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