Lec Medical launches dedicated customer service offering
Having recently expanded its service and maintenance division with a new range of options, Lec Medical - one of the UK’s leading suppliers of medical refrigeration products - has introduced a specialist team of product engineers covering the whole of the UK to service its growing portfolio of refrigeration equipment.
Fully trained to diagnose and resolve issues with appliances upon first inspection at the customer’s premises, this enhanced service also reduces the chance of any secondary issues arising with the malfunction of the appliance and any ensuing delays in waiting for replacement parts. The new team can also recommend and perform health checks, calibration and other maintenance procedures, together with follow-up training, if required.
“This latest development is designed to meet the growing demand from pharmacies, practices, hospitals and laboratories for the safety and maintenance support of refrigeration and bloodbanks,” explains Lec Medical’s Brand Manager, Carolyn Holland.
“We are already renowned for outstanding customer service and are confident that our new fleet will bring speed and peace of mind, as well as much needed reassurance to customers, particularly when the equipment needs urgent repair,” she adds.
The new service fleet follows the announcement of the company’s new range of service and maintenance options that are designed to help customers ensure that their medical appliance is functioning correctly and safely. They also meet today’s rigorous standards fuelled by MHRA and CQC requirements for the safe and reliable controlled storage of drugs and vaccines.
The new service options include appliance calibration, temperature mapping, health checks and IQ/OQ (Installation Qualification and Operation Qualification) for blood banks. Bespoke services are also available to suit individual customer requirements and budget.
Carolyn concludes: “A recent surge in demand for our appliance health check service confirms that there is more awareness than ever before of the importance of the safe storage of drugs and vaccines. Ongoing service and maintenance is vital to the appliance’s operational capabilities and will help avoid compromising patient safety.”
For further information on any of the new services, please contact 0844 248 4220. The Lec Medical brand is part of Glen Dimplex Professional Appliances (GDPA) that in turn is part of the multi-national Glen Dimplex Group. Visit www.lec-medical.co.uk and follow
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Photo-caption:
Lec Medical has introduced a specialist team of product engineers to service the company’s growing portfolio of refrigeration equipment. The team covers the whole of the UK and is fully trained to diagnose and resolve issues with appliances upon first inspection at the customer’s premises,
PRESS CONTACT:
Julie A. Garrido
Wentworth PR
Tel: 0161 973 6763
Email: julie@wentworthcomms.co.uk
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