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  • Sectra AB
    Teknikringen 20 SE-583 30 Linköping Sweden
    +46 (0)13 23 52 00
    http://www.sectra.com
  • Helena Petterson

    Chief Press Relations Officer


    Teknikringen 20, SE-58330 Linköping, Sweden
    +46 (0) 13 23 52 04
    +46 (0)706 27 52 04
    http://www.sectra.se
  • Quotes

    To me, winning both the Global and the US awards for customer satisfaction proves that our consistent strategy to develop medical IT solutions that really make a difference to our customers’ daily work is paying off.
    Marie Ekström Trägårdh, President Sectra Imaging IT Solutions
    Sectra truly listens to their customers, and that results in innovation and continued training to ensure the product is well maintained and high performing. Over the last few years, the other vendors in this category have failed to react to industry needs and be innovative.
    Comment by Hospital Manager at KLAS website (refer to: http://data.klasresearch.com/products/comments/1816)
    Sectra has a genuine passion to maintain the highest customer satisfaction and to support our customers in delivering efficient, top quality healthcare. To receive the Best in KLAS award for the third consecutive year makes me incredibly proud.
    Torbjörn Kronander, President and CEO of Sectra
    The best things about having this product are its reliability and Sectra's service. The product hardly ever goes down, and when we reach out to Sectra, they are knowledgeable and get back to us right away. They solve our problems.
    Hospital Director, December 2015 on the KLAS website (refer to: http://data.klasresearch.com/products/comments/5261)
    Providing services to the medical care sector via the Internet is a delivery model that we can see is increasing in importance and remote viewing of medical images is a growing area due to efficiency requirements and, in certain cases, staff shortages in the medical care sector. RxEye is a small company with products that complement our offering of IT services, which can enhance the efficiency of communication and use of resources in medical care.
    Torbjörn Kronander, President and CEO of Sectra
    As a result of this transaction and the accompanying access to Sectra’s customer and sales network, the service can continue to be developed and contribute to simplifying the everyday work of radiologists and pathologists.
    Lars Henriksson, Investment manager at Industrifonden, one of the former principal owners of RxEye
    We take care of a large number of patients within our operations, which places demands on safe, stable and easy-to-use systems. With Sectra, we can maintain the high quality of our services and meet our customers’ expectations.
    Jan Hörnström, Business Area Manager for Unilabs Radiology
    With a new, comprehensive radiological imaging system, we will gain new functionality and more efficient handling of examinations and accompanying images, which will result in more rapid and accurate reporting of diagnostic observations. In particular, this applies to our cancer patients, an area in which we are seeing a rising need for cooperation and faster exchange of information.
    Maria Bergkvist, County Manager of Imaging and Functional Medicine in the County Healthcare Division
    We are seeing increased demand from our customers for the purchase of IT solutions such as cloud services, as this generates large cost and operational advantages for customers and suppliers.
    Magnus Sjöberg, Sales Manager for Sectra’s operations in Scandinavia
    We reported strong sales growth in all operating segments during the quarter, but our expenses also increased. This was mainly attributable to the resources and expenses incurred in connection with large, ongoing installation projects in Imaging IT Solutions – Group-financed projects that have not yet been recognized in earnings at Group level. To a lesser extent, we are seeing the effects of our investments in future growth, particularly with respect to digital pathology. However, we believe that our profit level will improve again once these large installation projects reach the operational phase and thereby begin contributing to stable long-term development.
    Torbjörn Kronander, President and CEO of Sectra AB
    In our major business areas, we often perform better in markets where Sectra conducts its own sales than we do through partnerships. Accordingly, we plan to devote greater focus to establishing operations in markets that we believe have significant potential. One such area is the market for secure communication systems in Finland, where the Secure Communications business area acquired EXP Analytics Oy during the second quarter. EXP Analytics Oy sells consulting services in the field of information security.
    Torbjörn Kronander, President and CEO of Sectra AB
    Thanks to our close, long-term customer relationships, our focus on high customer satisfaction, our high-quality and innovative products, and our strong financial position, we have the necessary prerequisites to continue driving the development of solutions that can improve people’s quality of life, reduce society’s healthcare costs and contribute to a safer society. This is how we create customer value, which in turn can lead to a favorable, long-term return for our shareholders.
    Torbjörn Kronander, President and CEO of Sectra AB
    Because we are located in a rural community, it was a priority to invest in a breast PACS that could offer connectivity with sub-specialists around the globe. Not only does Sectra have a proven track record of flawlessly connecting specialists, they also have excellent tools for reading 3D tomosynthesis. I have made it a priority to invest in the best technology available for my practice and Sectra was a logical extension of that decision.
    Andrea Woodroof, MD and founder of Kentucky Breast Care
    “The solution supports radiologists and pathologists in conducting more efficient, patient-centered multi-disciplinary team meetings or tumor boards, with an enhanced level of quality, by providing access to all relevant clinical information and a complete patient imaging record. For the IT department, a common backbone has clear advantages – for example, it results in one less IT system and departmental infrastructure to manage, as well as less integration and fewer interfaces with surrounding healthcare IT systems, such as the EMR.”
    Mats Björnemo, Vice President of Product Management at Sectra
    Finland is an attractive market, where we foresee growth potential for our security solutions and services. The acquisition of EXP Analytics will provide us with local resources and expertise to deliver secure communications to Finnish customers.
    Michael Bertilsson, President of Sectra’s Secure Communications business area
    Through the cooperation with Samsung and the integration of Samsung KNOX in our Tiger solution, we have combined our expertise in encryption technology and Samsung’s advanced knowledge in platform security. This strategic cooperation with Samsung allows us to focus on meeting our users’ needs in terms of communications security, availability, and mobility in an environment where new threats against smartphones appear on an increasing basis.
    Michael Bertilsson, President of Sectra Communications AB
    Sectra is one of the pioneers in mobile voice encryption, with 20 years’ experience of mastering mobile secure communication systems. Through close cooperation between the development teams behind Samsung KNOX and Sectra Tiger/R, we are making the technology available to users who were not previously able to benefit from it.
    Björn Hansen, Sales Director Telecom at Samsung Electronics
    During the first quarter of the preceding year, Sectra reported a relatively large nonrecurring item pertaining to the sale of patent rights. If we compare our performance excluding this nonrecurring item, the Group’s operating profit increased 29.8% and sales rose 14.7%. This is a trend that we are proud of. This improvement during the quarter is partly attributable to the large number of long-term contracts we have signed in recent years, which are now helping to counterbalance seasonal variations in the Group’s net sales.
    Torbjörn Kronander, President and CEO of Sectra AB
    Both of our business areas – Imaging IT Solutions and Secure Communications – reported increased sales and earnings for the most recent 12-month period. Within Secure Communications, we achieved international sales success with our concept for a secure ecosystem for spoken communication, which integrates various phone models and several security classes into a single security solution.
    Torbjörn Kronander, President and CEO of Sectra AB
    The trend noted in Sectra’s largest business area – Imaging IT Solutions – is not simply the result of a growing market. We are also receiving more requests for tenders as healthcare providers across the world increasingly become aware of our stable products and high level of customer satisfaction. The positive news for the quarter is that both new and additional sales contributed to increased order bookings in several markets, including the US, where we are intensifying our growth initiatives and beginning to see the effects of our top ranking in the market’s most important customer satisfaction surveys in the past two years. For example, we received an order during the quarter from the major US healthcare chain Carilion Clinic, which is a new customer for Sectra.
    Torbjörn Kronander, President and CEO of Sectra AB
    “This implementation is an essential component of our strategy to unify our electronic medical records across the enterprise. The VNA will establish within our EMR a single access point where providers can view medical images, such as radiology and cardiovascular studies. Our longstanding and productive partnership with Sectra will serve to make this an efficient transition for us,” says John Foley, Chief Information Officer, University Hospitals.
    John Foley, Chief Information Officer, University Hospitals
    . “Every decision we make at Carilion comes down to how it will positively impact our patients and their care,” says Evelyn Garcia, M.D., chair of Carilion’s radiology department. “With the Sectra solution, we are looking forward to increased efficiency, better access to clinical tools and better integration across our system. And that’s just the beginning.”
    Evelyn Garcia, M.D., chair of Carilion’s radiology department.
    The 2014/2015 fiscal year was a favorable one for Sectra. There are several reasons for our positive performance, one of the most important of which is customer satisfaction. I am proud of and grateful for the efforts of our employees, which contributed significantly to our ability to deliver customer value, thereby enabling us to report a favorable earnings trend.
    Dr. Torbjörn Kronander, CEO and President Sectra AB
    Sectra’s successes are growing as a result of the close relationships we have with our customers. . We always put our customers first and involve them in the ongoing development of our product offering. Therefore, there are few things more gratifying than the top rankings we received in customer satisfaction surveys this year, both in the US and globally. This level of customer confidence in Sectra was reflected in our order bookings, which continued to increase during the fourth quarter – partly as a result of an extensive agreement signed with the Karolinska University Hospital, one of Sectra’s long-standing customers. We know that what customers appreciate most – even more than our stable and user-friendly products – is Sectra’s employees. I am proud of the efforts of our employees, which contributed significantly to our ability to deliver customer value, thereby enabling us to report a favorable earnings trend.
    Torbjörn Kronander, President and CEO of Sectra AB
    Several of Sectra’s major markets are displaying strong growth. Our sales in the US, where we are beginning to see the effects of our top ranking in the two most recent KLAS surveys, and in the UK and Norway, increased more than 20% during the fiscal year. Sales in Sweden declined as a result of a weak market for encryption systems, and our favorable sales of medical systems were not sufficient to fully offset this downturn. The trend with respect to encryption systems in Sweden has major impact on the overall performance of the Secure Communications business area. However, the business area is reporting somewhat stronger earnings in the past two quarters as a result of increased revenues from customers outside Sweden.
    Torbjörn Kronander, President and CEO of Sectra AB
    We remain focused on controlled growth and on being a leader in the areas and regions where the company already operates, supplemented by operations in a few carefully selected markets that we believe offer significant growth potential for Sectra. In line with this strategy, we strengthened our presence in Denmark during the quarter through the acquisition of our partner it-mark ApS, which offers online services for medical imaging management. We also established a new subsidiary of Secure Communications in Finland, where we are working to boost our sales of security products and services, as well as another subsidiary in France linked to the activities being carried out in Business Innovation.
    Torbjörn Kronander, President and CEO of Sectra AB
    Sectra’s core business encompasses medical IT systems for image management that contribute to more efficient healthcare. it-mark has delivered Sectra PACS as a cloud service and has extensive knowledge of the requirements imposed by Danish healthcare customers. The acquisition will strengthen our operations in Denmark significantly.
    Petter Østbye, head of Sectra’s sales companies for medical IT operations in Scandinavia
    I am truly delighted that for the second consecutive year Sectra has been rated top of the industry’s most important customer satisfaction survey for IT systems in healthcare. The survey was performed by KLAS and our system for managing medical images, Sectra PACS, was ranked highest, both internationally and in the US. From the comments made in the customer assessments, it is clear that our employees and also the stability and easy-to-use nature of our system are to thank for Sectra’s high ratings. The survey responses show that customers have great confidence in Sectra and that makes me very proud.
    Torbjörn Kronander, President and CEO of Sectra AB
    The fact that the customers trust Sectra is also reflected in our sales. Compared with the preceding year, we doubled our order bookings in the third quarter. However, order bookings can vary sharply from quarter to quarter due to a number of very large multiyear customer contracts. Sectra is showing growth in the US in particular, where we are beginning to note the effects of our high ranking in the preceding year’s (2013) KLAS survey, and in the UK, where we nearly tripled our order bookings during the nine-month period. However, the situation in the UK largely reflects a transient local effect deriving from the fact that many hospitals feel compelled to acquire new systems or to renew their agreements before summer 2015. Accordingly, the level of orders we have recently seen in this market will not be repeated during the years ahead.
    Torbjörn Kronander, President and CEO of Sectra AB
    The past year’s robust order bookings encompass a large number of new long-term agreements with major customers, which means that we have many sizeable customer projects in the installation phase. Initially, these projects are having an adverse impact on Sectra’s cash flow and operating margin, but when the projects move into the maintenance and support phase, they will contribute to a stable trend for the Group. With the great confidence shown by customers, our dedicated employees and Sectra’s strong financial position, we are working to build success for our customers, which is what will ultimately make the greatest contribution to increasing Sectra’s value.
    Torbjörn Kronander, President and CEO of Sectra AB
    This is a great victory for Sectra to have swept all the categories in PACS for the US and also the global award”. “Sectra’s highest priority is satisfied customers and our consistent high rankings in the medtech industry’s most important customer satisfaction survey reflect the passion and dedication of the entire Sectra organization. We are extremely proud to be the highest ranked vendor in these KLAS PACS categories which confirms that we deliver higher value to customers than any other vendor in the industry.
    Marie Ekström Trägårdh, Executive Vice President, Sectra AB and President Sectra Imaging IT solutions AB.
    We posted strong profitability and growth during the first six months of 2014/2015. For the first time since our three financial goals were established one and a half years ago, Sectra’s average growth in terms of operating profit per share over a five-year period exceeded 10%. This means that we have achieved all of our financial goals with respect to stability, profitability and profit growth.
    Torbjörn Kronander, President and CEO of Sectra AB
    There are several reasons for this positive development, the most of important of which is customer satisfaction. Internal and external evaluations conducted around the world have confirmed that our customers are satisfied with Sectra as a supplier, which is crucial for our long-term growth.
    Torbjörn Kronander, President and CEO of Sectra AB
    During the first half of the year, we reported successful sales performances in Scandinavia, the US and the UK, which are our largest markets. Our order bookings include several comprehensive, long-term customer contracts. These long-term contracts contribute to a stable trend for the Group, where recurring income currently accounts for more than half of net sales. However, these contracts will have little effect on the Group’s sales growth in the short term and may initially impact earnings for the next six to twelve months, even although the long-term business is positive. Thanks to its high level of customer satisfaction, its large proportion of long-term customer contracts and long-term investments in products and services, Sectra is well positioned to continue driving the development of efficient solutions that can improve people’s quality of life, reduce society’s healthcare costs and contribute to a more secure society.
    Torbjörn Kronander, President and CEO of Sectra AB
    Several long-term customer contracts with major healthcare suppliers in the US, UK and Scandinavia, for example, contributed to the increase in order bookings.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    Seasonally, this is usually a weak quarter for Sectra, but the variation between quarters declined slightly due to the increased proportion of long-term customer contracts. The first quarter was better than usual this year, due to high order bookings and a year-on-year increase in profit. However, the outcome includes a positive nonrecurring effect of SEK 16.3 million from the sale and licensing of patents.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    The 2013/2014 fiscal year was positive for the entire Sectra Group. Customer satisfaction increased and we achieved our profitability goal – an operating margin of 15%. Obviously, it feels gratifying that our profitability is high and we can thus continue to generate high returns. But what really makes me proud is the confirmation that Sectra’s employees and products are appreciated by our customers. So highly appreciated, in fact, that our US customers rated Sectra the top provider of Picture Archiving Communication Systems (PACS).
    Torbjörn Kronander, President and CEO Sectra AB
    Sectra has a high proportion of long-term customer contracts, which provides us with stability and enables long-term investments in products and services, which in turn creates added value for customers. Together with our customers and employees, we have what it takes to drive the development of efficient solutions that can improve people’s quality of life, reduce society’s healthcare costs and contribute to a safer society.
    Torbjörn Kronander, CEO and President Sectra AB
    We experienced a strong trend in earnings and I am pleased to announce that Sectra’s recent product and organizational development has enabled us to achieve our target operating margin of 15%. Through continued business development in our niche areas, we will now prioritize growth while at the same time maintaining our operating margin.
    Torbjörn Kronander, CEO and President Sectra AB
    During the quarter, we learned that hospitals in the US had given our medical IT system, Sectra PACS, the top ranking in the industry’s foremost customer satisfaction survey, conducted by the analyst company KLAS. We are extremely happy and proud to have been named “Best in KLAS.” Customer satisfaction is also the single most important factor for long-term success and profitability.
    Torbjörn Kronander, President and CEO of Sectra AB
    Sectra’s profitability target is an operating margin of 15% and we achieved 12.7% for the nine-month period. For the third consecutive quarter, a positive profit trend has been recorded. Through internal efficiency enhancement and a focus on favorable transactions with strong margins, we are continuing to approach our profitability target.
    Torbjörn Kronander, President and CEO of Sectra AB
    The favorable growth of our largest business area – Imaging IT Solutions – was mainly attributable to long-term managed service agreements. Within this business area, the percentage of sales from new managed service agreements financed internally by the Group increased to 9% (3) during the nine-month period. This increasing proportion of internally financed managed service agreements has given Sectra a more stable trend at the Group level, since growth and profits from customer projects are distributed evenly over the duration of the agreements.
    Torbjörn Kronander, President and CEO of Sectra AB
    “We work purposefully to increase customer satisfaction by providing excellent service and by working in partnership with our customers to continuously develop products and services to enhance healthcare effectiveness. This order comes from a customer who we have collaborated with for more than 15 years and is an excellent example of the type of long-term relationships we build.
    Petter Østbye, Manager Sectra’s imaging IT operation in Scandinavia
    We believe that our KLAS scores are representative of an ongoing initiative to increase customer satisfaction. By becoming more systematic in seeking client feedback, as well as making special efforts in understanding the needs of our customer’s customer, referring physicians, we have significantly raised the responsiveness of our support services and improved the overall user experience. The products we have released in the past year are also reflective of our customers’ requirements for effectiveness and innovation.
    Mikael Anden, President, Sectra North America
    We have made progress in reaching the target for our operating margin – Sectra reported an operating margin of more than 12% on a rolling 12-month basis. Our largest business area, Imaging IT Solutions, showed a positive earnings trend and, in Secure Communications, we are focusing on activities that will help to restore the business area’s profit levels. The need for secure communication has become highly evident in recent months due to disclosures of extensive eavesdropping in many countries.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    We have made progress in reaching the target for our operating margin – Sectra reported an operating margin of more than 12% on a rolling 12-month basis. Our largest business area, Imaging IT Solutions, showed a positive earnings trend and, in Secure Communications, we are focusing on activities that will help to restore the business area’s profit levels. The need for secure communication has become highly evident in recent months due to disclosures of extensive eavesdropping in many countries.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    We are working purposefully to increase customer satisfaction by improving our customer service and broadening our product offering with new innovations. It is therefore very satisfying when our efforts to build success for customers are rewarded, such as when we recently received the ‘Best New Radiology Software’ award for Sectra DoseTrack – our new product for radiation dose monitoring – or when we are ranked so highly in customer satisfaction surveys. This is confirmation of the value we deliver and of our customer satisfaction and thus enables us to view the future with confidence.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    We more than doubled our operating profit and all business areas reported higher order bookings. For example, we signed several extensive service agreements with new customers in the UK where we conducted a targeted growth initiative in the preceding fiscal year.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    The US market appears more positive than previously and our North American operations tripled their order bookings compared with the year-earlier period. I am also delighted and proud that US hospitals have ranked Sectra at the very top of the list of suppliers in an independent customer satisfaction survey.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
    I foresee favorable opportunities for Sectra’s continued expansion. In our Business Innovation segment for future products and services, we are making continuous progress and our two business areas, Imaging IT Solutions and Secure Communications, have a stable combined underlying cash flow that is helping to finance future profit growth.
    Dr. Torbjörn Kronander, President and CEO Sectra AB
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