Hahn Air Systems introduces chatbot Heidi

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Press Release

Dreieich, 29th November 2018. Hahn Air Systems, the global consolidation service connecting air, rail and shuttle partners to all major Global Distribution Systems (GDSs), launched a chatbot today, increasing its digital servicing channels to now include passengers. The chatbot, named ‘Heidi’, will initially be available on Facebook with plans to expand it further in the future. 

Developed in cooperation with Caravelo, a Spanish based technology company specialising in solutions for the airline industry, Heidi was launched to support passengers travelling on one of over 80 Hahn Air Systems’ partner airlines. By visiting Heidi on Facebook at www.facebook.com/H1andX1, travellers are now able to chat privately via Facebook Messenger and receive immediate assistance with matters relating to the provider’s H1-Air solution and the respective partner carriers’ services. They can thus enquire about their booking details, baggage allowance for their flights, itineraries as well as obtain support for web check-ins. In the initial phase, Heidi will communicate with passengers in English; other languages will follow.

Heidi’s content is based on the most common searches on the Hahn Air website and questions posed to the Service Desk. With the new chatbot, Hahn Air Systems will offer passengers fast and personalised assistance. In addition, passengers can also consult the Frequently Asked Questions (FAQs) section on the Hahn Air website www.hahnair.com.

“Although Hahn Air Systems is a purely business-to-business solutions provider, we wanted to give the growing number of travellers who travel with one of our H1-Air carriers the possibility to access instantaneous, round-the-clock support. We will be continuously developing Heidi and expand her bank of frequently asked questions to cater to the growing needs of passengers”, says Head of Hahn Air Systems, Alexander Proschka.

Heidi can be visited at www.facebook.com/H1andX1 and more information about Hahn Air Systems can be found on www.hahnair.com. Travel agents will as usual receive support with all ticketing questions from the 24/7 Hahn Air Service Desk in ten languages.

About Hahn Air Systems
Hahn Air Systems is a global consolidation service connecting airlines of all business models as well as rail and shuttle providers to all major GDSs worldwide.

Launched in 2012, Hahn Air Systems’ product H1-Air enables airlines that have only limited or no GDS connections of their own to be bookable under the reservation code H1 by over 100,000 travel agencies in 190 markets.

Similarly, via Hahn Air Systems’ product 5W-Rail&Shuttle, travel agencies can also book rail and shuttle services with no GDS presence of their own under the reservation code 5W in their GDS.

Services of all Hahn Air Systems partners can be issued on the insolvency-safe Hahn Air HR-169 ticket. Among the services offered to airlines by Hahn Air Systems are GDS interfaces for scheduling, fare filing and inventory management.

Hahn Air Systems is a strategic partner of the International Air Transport Association (IATA) and 100% owned by the Hahn Air Group which is an international corporation based in Dreieich near Frankfurt, Germany. The Group, which has offices around the world, including Minneapolis, Montevideo, Casablanca, Johannesburg, New Delhi and Manila, achieves an annual global turnover of approximately 1 billion USD for its clients.

Andrea Müller

Corporate Communications Manager
Hahn Air Lines GmbH
Tel: +49-6103-7331-421
E-Mail: a.mueller@hahnair.com

Ashvin Rajendram Sivajothi
Corporate Communications Manager
Hahn Air Lines GmbH
Tel.: +49-6103-7331-430 
E-Mail: a.sivajothi@hahnair.com


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