Muscle Food & Westin Gourmet invest in Access for great customer service
Muscle Food & Westin Gourmet LLP, is to introduce advanced warehouse management solution (WMS) Access Delta. The decision to improve their customer services through a new WMS comes as their prestigious fan base is on the rise. Fans of Muscle Food include Joe Calzaghe CBE, Aled Davies MBE, Phillip Hindes MBE and even David Gandy and Calum Best, it is therefore imperative for the businesses to complement their products with the utmost professionalism and service.
Darren Beale, director for Muscle Food and Westin Gourmet LLP, explains, "We recognised that our customers rely on us to meet their nutritional needs, many are Olympians, body builders or athletes. Training for events like the up and coming Commonwealth Games requires a strict diet, and full focus. They don't want to be ordering and then finding out items in their order are missing.
"With Westin Gourmet, people order from us for a special occasion, if the order is wrong we have potentially ruined a celebratory dinner party. Ensuring we never let our customer down is why we have invested in Access Delta."
"Our driving force behind choosing Access was the people, Access passionately understood our issues thoroughly. The software that Access could offer us was rich with features and had clear emphasis on earning enough recurring income to improve the system, this is perfect for our ERP add-ons including Access Dimensions," explains Darren.
"With Access Delta, we're expecting to reduce customer support time, this will ensure that we can continue to retain and offer the best possible services to our happy customers. We'll also be expecting to see a dramatic reduction in cost per pick."
He adds, "Customer support will love it as there will less issues to sort out, the picking and packing team will learn to adapt, but once implemented it will be fantastic. Managing stock will also become less time consuming."
Darren Concludes, "We didn't choose Access, they chose us! It was clear that they wanted to work with Muscle Food and Westin Gourmet because of the amount of time they invested prior to us agreeing to go with them. Phone calls and e-mails were answered always on the same day, and often late at night. This gave us the confidence to push forward with Access and create the foundations for a long lasting business relationship. It was a very easy decision in the end."
Access is a leading author of integrated business management software. The portfolio spans solutions for ERP, finance, HR, Payroll, warehousing, business intelligence, professional service automation and manufacturing. More than 5,000 UK businesses and not-for-profit organisations use Access solutions to improve their performance, profitability and drive growth, unlocking their business potential through improved business insight.
Vertical focus and industry-specific solutions differentiate Access in the market and templated solutions make for rapid and easy deployments. Using Access software to automate operations, streamline processes and share real-time business information anytime, anywhere, businesses can benefit from significant performance improvements.
Access is one of the top five fastest growing UK software developers in The Sunday Times Buyout Track 100 2012 and featured in last year’s Profit Track 100. On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ 100 ‘Best Companies to Work For’ 2014.
Accreditations and memberships:
Microsoft Gold Certified PartnerInstitute of Chartered Accountants in England and Wales (ICAEW)Business Application Software Developers Association (BASDA)Access’ software is recognised by HM Revenue & Customs
Inclusion in The Sunday Times 100 Best Companies to Work For list for mid-market companies 2014 Inclusion in The London Stock Exchange 1000 Companies to Inspire Britain The Innovation Award finalist at the National Business Awards 2013 Software Product of the Year finalist at the British Accountancy Awards 2013 ICT in Manufacturing finalist at the Manufacturer of the Year Awards 2013 Inclusion in The Sunday Times Buyout Track 100 list (47th) Inclusion in The Sunday Times Profit Track 100 list (63rd)