Worldwide Veterinary Service to gain efficiency with Access thankQ
Worldwide Veterinary Service (WVS) is to become more efficient and productive with the implementation of Access thankQ. The organisation previously relied on unsecure, manual handling of data and information. With the introduction of thankQ, processes will now be automated and secure, delivering greater control and visibility throughout the organisation.
James Florence, Managing Director for WVS explains, “The real issue for us is security. Knowing that our data and our communities’ data is secure is essential to us. We’re currently using manual processes, which for two reasons aren’t proving to be a viable option anymore. The risk of file corruption is an impending possibility whilst the lack of consolidation makes staff trying to work as a collective a difficult and a time consuming process.”
James continues, “We were looking for a system with security in mind, whilst trying to capitalise on our finances and reduce administration time through consolidation of information. We compared a variety of systems, and with Access thankQ, the initial outlay proved to be the best return on investment for us as an NFP.”
He elaborates, “Once we’ve secured our data with thankQ, it will then let us focus on providing the best service we can, whilst maximising donations and fundraising. We want to be able to make our processes efficient from both a time and cost viewpoint. thankQ fits in with our other systems, for example; Just Giving will manage and automate donation data, which we can continually analyse through thankQ’s data management tools to then engage with our audience accordingly through MailChimps API integration.”
“Another benefit of thankQ is that we can now run Gift Aid effectively, which offers us a tax relief on the donations we receive. Previously it was a time consuming manual process that didn’t prove to be cost effective for very small donations. Now thanks to the automation within thankQ, it has proven to be another profitable source of income for us,” comments James.
He adds, “We can also better manage our online donations through WorldPay, the systems aren’t directly linked, but with thankQ the two can communicate more efficiently, it will continue to be another area that we have improved.”
He continues, “We’re looking at a potentially healthier income with thankQ. The automation process now makes previous challenges and problems financially viable for us to pursue. The reduction in manual data will save us a lot of time that we previously took out of the business, and thus benefit both our audience and organisation.”
James comments, “I’m really looking forward to thankQ’s data tools, I can now drill down and analyse important data, review past donations, ROIs and KPIs. We can then track and gauge engagement through our newsletters and social media.”
“We can then use that information to communicate with our audience and donors by offering extended services based on the information we now have visibility over. Analysing thankQ’s data we can then make informed decisions on what we offer and to who we’re offering it, to be both direct and beneficial,” he concludes.
Robb Barr, NFP, Divisional Director for Access comments, “WVS has identified room for development and have successfully addressed these areas with the implementation of thankQ. We’re delighted that our products and services can be of great benefit to organisations that are finding more and more ways to exploit thankQ beyond membership and fundraising, in ways which benefit them beyond the financial and efficiency respect. We’re proud that WVS can secure their data with thankQ.”
PR Coordinator
Access Group
T: 44 (0) 1206 322575
F: 44 (0) 1206 322956
E: Daniel.Chapman@theaccessgroup.com
W: http://www.theaccessgroup.com
Access is a leading author of fully integrated business management software. The portfolio spans solutions for ERP, finance, HR, Payroll, warehousing, business intelligence, professional service automation and manufacturing. More than 5,000 UK businesses and not-for-profit organisations use Access solutions to improve their performance, profitability and drive growth, unlocking their business potential through improved business insight.
Vertical focus and industry-specific solutions differentiate Access in the market and templated solutions make for rapid and easy deployments. Using Access software to automate operations, streamline processes and share real-time business information anytime, anywhere, businesses can benefit from significant performance improvements.
Access is one of the top five fastest growing UK software developers in The Sunday Times Buyout Track 100 2012 and featured in last year’s Profit Track 100. On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ 100 ‘Best Companies to Work For’ 2011.
In the past 12 months Access has completed seven M&A deals including, thankQ, French BI specialists Prelytis and Delta Software, plus the Access customer base of a number of resellers.
Tags: