London IT Managed Services Provider The Internet Group Retains 3 Star SDI Certification

London-based IT managed service provider, The Internet Group has retained its 3 star SDI (Service Desk Institute) certification for a second year running. The Internet Group was awarded the covetable 3 star rating for its open and direct communication with clients. The IT service specialist maintained its previous high scoring in the areas of leadership, policy and strategy, and customer satisfaction.

As the only standards based accreditation programme in the industry, SDI certification is the hallmark of a service desk dedicated to best practice. Created by some of the IT sector’s thought leaders, the standards benchmark just how well a service desk operates and performs from a global perspective. It uses a total of nine concepts for assessment purposes; leadership, policy and strategy, processes, people and management, partnerships and resources, people satisfaction, customer satisfaction, performance results and social responsibility. Adam Maurice, managing director of The Internet Group said, “I am delighted that we have received confirmation of our 3 Star SDI certification for a second term and pleased to report that we increased our score in a number of areas.” “Our fundamental focus as an award winning IT service management provider is to continually improve the service offered to our clients while simultaneously increasing our customer satisfaction levels. To that end we have made a number of changes in the past year to improve the nine concept ideas that the SDI score against and excelled in a number of concept areas. This helped us provide a continued high level of service. Well done to our support team for making this happen.” To be defined as a Service Desk provider by SDI, the service desk in question must resolve more than half of incoming issues without escalation deliver superior customer satisfaction, keep company running costs low and help to keep client businesses running efficiently. Howard Kendall, founder of the Service Desk Institute, comments: “It is sometimes difficult to maintain high levels of service in a tough economic climate and I am delighted that The Internet Group continue to deliver significant improvements in several areas of their Service Desk Certification scores. This is testament to their unfailing commitment to continual service improvement. We urge all customers of managed IT service providers, large or small, across the world to demand the same level of commitment from their supplier." In addition to their 3 star SDI accreditation, The Internet Group was also awarded the IT Service Excellence Awards ‘IT Service Supplier Of The Year’ award in 2010. Its IT outsourcing services are tailored to small, medium and large businesses with managed IT services based on the internationally recognised ITIL v3 and SDI frameworks. In addition to its service desk solution, The Internet Group also provides a host of other IT management and IT support services. These include compliance checks, disaster recovery, infrastructure audits and network management. To find out more, visit http://www.theinternetgroup.com

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