ATS EUROMASTER NOW EVEN FASTER AT HELPING CUSTOMERS

9 January 2013

Athletes weren’t the only ones celebrating new personal bests in 2012 – the latest set of roadside rapid response data shows tyre specialist ATS Euromaster beat its own roadside assistance records for the fourth year running – minimising downtime for commercial fleets.

2012 data shows ATS Euromaster’s customer response team and mobile fitting fleet cut the average time from receiving a customer call to arrival on the scene to one hour, five minutes and six seconds. That’s a drop of 17 minutes and 45 seconds from the 2009 times, which ATS technicians have reduced every year since. The data also shows ATS Euromaster is averaging a total time from receiving a customer’s call to completing the job at the roadside of one hour, 51 minutes and 29 seconds. That’s a saving of 14 minutes and 54 seconds on the 2009 times, which again, ATS technicians have slashed every year since.

“Getting the job done in less than two hours sells itself,” says Peter Fairlie, Group Sales Director at ATS Euromaster. “These figures explain why our fleet of more than 900 mobile service vans is called to respond to approximately 100,000 calls a year from commercial vehicle customers.”

Once they were on site, ATS Euromaster technicians averaged fast repair times of 49 minutes for heavy trucks and 33 minutes for light commercial vehicles measured between 2009 and 2012. 

ATS Euromaster runs the single largest mobile tyre fitting fleet in the business, offering a roadside rapid response service for every kind of commercial vehicle from car-derived vans to maximum weight articulated trucks.

The response figures provide a complete national perspective, from Land’s End to John O’Groats, 24 hours a day, 365 days a year, in all weather conditions. There are no exclusion zones in the response time statistics, either – some companies exclude areas inside the M25 from their breakdown response statistics, but ATS Euromaster is undaunted by transparency.

“We have worked hard to streamline every aspect of our service and make our mobile service technicians amongst the fastest in the business,” Fairlie says. “Our response time data for 2012 fills me with confidence that our hard work is paying dividends.”

ends

About ATS Euromaster

Birmingham-based ATS Euromaster Ltd is part of the Euromaster Group, which operates in 17 European countries with 10,800 employees in more than 2,000 service centres.  Established in Great Britain since 1961, ATS Euromaster has more than 350 centres (a mixture of retail, comprehensive and truck locations), nearly 1,000 mobile service vans and employs in excess of 2,600 people, providing coverage nationwide.  It is the largest comprehensive tyre distributor supplying tyres for everything from cars and vans to trucks, coaches, forklifts, farm machinery and construction plant.  ATS Euromaster was the first national tyre expert to be accredited by both SAFEContractor and the Contractors Health and Safety Scheme (CHAS), and also holds the Silver Award for Occupational Health & Safety from the Royal Society for the Prevention of Accidents. The company’s technicians are amongst the most highly trained in the fast-fit industry, offering a comprehensive range of products and services including tyres, wheels, fleet inspections, nitrogen inflation, brakes, batteries, shock absorbers, oil, exhausts, fault diagnostics, air-conditioning servicing, scheduled maintenance servicing and MOT testing.  Further information is available from www.atseuromaster.co.uk

Note to editor: For press information please contact James Keeler on 020 8647 4467.

ATS/390/13

Tags: