Attendo’s Annual Quality Report for 2016 shows high customer satisfaction and improvements in Attendo’s quality work
High customer satisfaction in home care and lifestyle nursing homes, and stable results in Attendo’s quality thermometer. Those are some of the highlights from Attendo’s quality work presented in the Annual Quality Report 2016.
It’s the sixth consecutive year that Attendo releases an Annual Quality Report documenting the most important results of the company’s quality improvement efforts. The report shows that Attendo’s Quality Thermometer has had a stable reading around 85% during last year, which is on par with 2015.
The report also shows that Attendo’s home care and life style nursing homes have higher satisfaction than municipalities and private providers in national customer surveys.
“Our quality work has a heritage of more than 30 years, which is clearly shown in the results we achieve in both internal and external evaluations. One example is that Attendo’s life style nursing homes get very high satisfaction remarks from our customers. It underlines that our ambition to help local authorities to shorten waiting times for nursing homes by building more modern homes than any other provider is very timely”, says Attendo’s CEO Henrik Borelius.
In the report, there are several initiatives where Attendo is leading the quality work in care for older people, individual care and healthcare. The report also discloses a number of examples of quality enhancing efforts during the year, which in many cases already have provided benefits to Attendo’s customers.
“During 2016 we managed to improve our conduct in many areas; improving safety for home care customers, reducing risks of wrongful medication in our Danish operations, and improving the results of diabetes care in Finland - just to mention a few examples. This wouldn’t have been possible without the systematic quality work carried out on a daily basis by Attendo’s competent and committed employees to improve the care services we deliver to our customers”, says Henrik Borelius.
The Annual Quality Report for 2016 is available for download from www.attendo.com.
Attendo AB (publ)
For further information, please contact:
Andreas Koch, Communications and IR-Director Attendo
Phone: +46 705 09 77 61
E-mail: andreas.koch@attendo.com
Stefan Svanström, Communications Director Attendo
Phone: +46 708 67 38 07
E-mail: stefan.svanstrom@attendo.com
___________________________________________________________
Attendo - the leading care and healthcare company in the Nordics
Attendo is the leading private provider of publicly financed care and healthcare services in the Nordic region. The company was founded in 1985 and was first to provide outsourced care for older people in Sweden. In addition to care for older people, Attendo provides care for people with disabilities, individuals and families, and, in Finland, healthcare and dental care. Attendo has more than 20 000 employees and is locally anchored with over 500 operations in more than 200 municipalities in Sweden, Finland, Norway and Denmark. www.attendo.com