BRISTOL INTERNATIONAL HIGHLY RATED IN PASSENGER SATISFACTION SURVEY

Bristol International Airport scores impressively for customer satisfaction in a survey published this week (16 July) by the Department for Transport. Research into the passenger experience was carried out for the DfT by the Civil Aviation Authority, with 15,000 people surveyed across four UK airports (Bristol, Manchester, Stansted and Heathrow). The survey found that 85 per cent of those using Bristol International were very satisfied or fairly satisfied with the airport’s facilities. Bristol topped the rankings for satisfaction with the check-in experience, with 94 per cent of passengers saying they were very or fairly satisfied, and an average reported check-in time of 6.7 minutes. Flight information also received the thumbs up – 91 per cent of respondents said they were very or fairly satisfied with the airport’s provision of arrival and departure updates. The airport’s Flyer bus service was also rated highly, with 82 per cent of users expressing satisfaction. Robert Sinclair, Chief Executive Officer at Bristol International Airport, said: “The results of the survey show that we are delivering a good service to passengers most of the time. However, we must not be complacent and there is always room for improvement, particularly as we enter the peak summer season and the pressure on our facilities increases. “To maintain these impressive satisfaction levels we need to continue investing in facilities, people and technology. The proposals for the development and enhancement of the airport recently submitted to North Somerset Council provide a blueprint for delivering this high level of service to South West travellers and inbound tourists for years to come.” Full results of the survey can be found at: http://www.dft.gov.uk/pgr/statistics/datatablespublications/trsnstatsatt/caasurvey2008 Ends For further information please contact: James Gore, Bristol International Airport 01275 475447 / 07717 896315