Empowering Staff: Enabling Passengers - The Role of Training in Delivering Accessible and Inclusive Passenger Transport Services
When budgets are tight and cuts are on the agenda, training is very often an early casualty and dismissed as a luxury that cannot be afforded. CILT’s latest guidance note Empowering Staff: Enabling Passengers , demonstrates the significant business advantages to be gained from delivering accessible and inclusive transport services.The Institute’s Accessibility and Inclusion Forum has produced a guidance note for all public transport operators which highlights the importance of
