Top health club combines relaxed atmosphere and attentive service
The Club at Cadbury House, Bristol focuses on customers with Call Systems Technology’s EasyCall service buttons
The Club at Doubletree by Hilton, Cadbury House, Bristol is one of the largest independent health clubs in the UK. Open seven days a week and, with 4,500 members locally as well as visitors to the hotel, it is a bustling establishment.
Members and guests can get healthy, bistro-type meals from 8am to 10pm in the Lounge. Designed for comfort and relaxation, the Lounge has high-backed leather seated booths with TVs showing dedicated sports channels such as Sky Sports.
“We aim to provide our visitors with both a casual atmosphere and truly excellent service,” explains Murray Whittington, manager at The Club. “We installed Call Systems Technology’s EasyCall buttons so guests could call for service without leaving their seats.
“EasyCall really suits the informal but attentive service we are fostering,” says Whittington. “It’s a very simple wireless system. When a customer needs assistance they press the call button, that then shows on a wall-mounted display behind the bar so a member of staff can respond immediately.”
Altogether The Club has 17 service buttons sited on the tables in the lounge. There is seating for 48 and at lunch time they regularly turn about 65 – 70 covers.
“We’re the only club around with a system like this and guests often comment on how good it is,” says Whittington. “They feel in control. Some of our guests stay a whole afternoon watching sports. With the EasyCall buttons they don’t have to interrupt their viewing to get our attention for ordering food or more drinks.”
During busy periods guests are seated with the menu and once ready to order they can hit the button to summon staff.
“It’s a very customer-focused system. Guests only call staff over when they want them, so they don’t feel pressurised. But at the same time it means we never miss an order,” says Whittington.
This system is very easy to maintain. The Club only has to change the batteries in the table top buttons once in a while and that’s it. The system has improved the efficiency of the team at The Club, targeting service and leaving staff free to serve those that need help.
“We’re very happy with the support we get from CST,” says Whittington. “We know they are only a phone call away if we have any problems - but to be fair we really don’t have any!”
For details, Freephone Call Systems Technology on 0800 389 5642 or call 020 8381 1338, email the company at solutions@call-systems.com or visit the CST website www.call-systems.com
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The Club at Cadbury House – Jul-13
Press Enquiries:
Toni Turner or Alison Haynes at The Publicity Works
Tel: 01263 761000 Email: cst@publicityworks.biz
Vicky Grover at Call Systems Technology: 020 8381 1338
For more news about CST visit the press office at www.publicityworks.biz
Separations charges: offers are ONLY accepted by email, seps@publicityworks.biz, or fax 01263 761009.
LINKS:
CST: www.call-systems.com
Call Systems Technology (CST) is based in Edgware, London and supplies an award-winning range of specialist communications and software products. The company has introduced many technology innovations that enhance service, safety and efficiency.
The CST portfolio ranges from simple pager systems to highly integrated communications packages that improve business safety, communications and facilities management.
CST's award-winning Call range includes CustomerCall™, WaiterCall™, ServiceCall™, ButlerCall™ and MediCall™.
CST also offers a range of specialist products for lone worker and staff protection, sourced from the world’s leading product manufacturers.
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