Customer Experience Management – Operator Priorities vs. Vendor Hype
Attend a Complimentary Analyst WebinarTo attract and retain subscribers, operators must now support thousands of applications and devices as well as compete with a new breed of over-the-top service providers. This hypercompetitive climate is driving operators to adopt comprehensive Customer Experience Management (CEM) solutions to assist themselves in differentiating the quality and reliability of the services they offer subscribers.
The CEM market, however, is quickly evolving and, due to its cross-organizational nature, highly complex. Accordingly, competing vendors in the CEM space