Jamie Bartlett – author of The Dark Net – confirmed for headline Keynote at SITS16
Jamie Bartlett, author of The Dark Net: Inside the Digital Underworld and Head of the Violence and Extremism Programme and the Centre for the Analysis of Social Media at the think-tank Demos, will host a headline Keynote at SITS16 – The Service Desk & IT Support Show, taking place at Olympia London, on 8-9 June 2016.
Based on his bestselling book, Bartlett’s Keynote (kicking off at 11.30am on 9 June) ‘The Dark Net, an examination of the hidden corners of the internet and the strange subcultures and protagonists that inhabit it’, will reveal key insights into the darker side of internet behaviour and explain why it is vital for IT professionals to understand what the dark net is, and how to best respond to it.
He’ll take SITS visitors on a tour of the stories and people behind the headlines and look at the limits people can stretch the idea of internet freedom. Although shocking and sometimes depressing, Bartlett will argue that things aren't always what they seem in the digital underworld, and, how in the darker corners of life online there are many things that can be learnt too.
“Technology is too often thought of as the hardware and the software – the physical stuff that makes information technology actual work,” says Bartlett. “But the way people use technology – the culture, the behaviours, the human dynamics – is just as important.
“Being the biggest conference for IT service management professionals, speaking at SITS is a great opportunity to speak about the culture of online life with the people who actually help make it all happen,” he says.
What does it mean to be today’s tech hero?
Dr James Stanger, a respected authority in network security, open source, and service desk consulting, will also be making his debut at this year’s show.
Currently, senior director of products at CompTIA – the world’s largest vendor-neutral certification body, he has also consulted for IBM, Symantec, University of the West of Scotland, Telephony Industry Association, and Linux Professional Institute (LPI), among many others.
Dr Stanger’s Keynote ‘Validating the ideal skill set’, at 1.30pm on 8 June, will discuss the critical skills that the industry expects – including troubleshooting, security, cloud technologies, listening skills, business skills etc –and the diverse ways that individuals can obtain ‘hero’ status. He’ll also outline some of the unique ways that today’s workers – traditional and millennial – have adopted to get educated in the latest technologies and best practices.
For his second show session, at 3.30pm the following day (9 June) in Seminar Theatre 3, Dr Stanger shifts his focus from essential skillsets to the ideal troubleshooting mind set.
“At CompTIA, we carefully track the evolution of the help desk and service desk. Over the past five years, service techs are supporting more diverse technologies than ever before. They are also asked to provide near-instant problem resolution. Today’s tech needs to know how to troubleshoot diverse technologies and understand how they all fit together,” says Dr Stanger.
So what is the ideal ‘troubleshooting mind set’ for today? In ‘TaaS: troubleshooting as a service, or how I learned to stop worrying and love virtual support’, he’ll discuss specific case studies that illustrate key troubleshooting principles, including critical technologies and trends; explain how to create (and follow) practical decision trees for the desktop, cloud, and BYOD; and give tips for “thinking on your feet” when using social media, live chat, and voice tools.
For further information, and to view the confirmed Keynote programme to date, please visit www.servicedeskshow.com/venue/keynote-theatre.
In addition to the Keynotes, SITS comprehensive free education programme includes over 40 CPD accredited seminars in four dedicated theatres (including an extra theatre for 2016 to increase capacity), in-depth roundtable discussions, and essential breakfast briefings.
Free registration now open
“Making time to go to SITS is one of the best decisions of the year – it puts the fun back into ITSM,” says Louise John, business officer at Essex Community Council.
“This will be my first time visiting SITS and I have the pleasure of bringing one of my team with me. It will be a great experience. We’re looking forward to it,” says Lee Mayer, IT support manager at The White Company.
“I’m looking forward to hearing some great talks from people working in ITSM, as we all figure out how to take on new problems and deliver an incredible service both internally and externally,” says Michael Hall, business tools squad lead at Skyscanner.
“SITS provides an excellent opportunity to network with colleagues, chat to suppliers, hear about industry trends and pick up some inspiration to take back to the workplace,” says Ian Teasdale, service desk manager at University of Oxford.
SITS – The Service Desk & IT Support Show is firmly established as the go-to industry event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers from across all business sectors, looking to improve the way that they work and do business. Now in its 22nd year, SITS annually attracts over 4,000 ITSM and IT support professionals.
For further information and to register, please visit www.servicedeskshow.com.
SITS16 attendees also benefit from free access to Infosecurity Europe 2016, co-located at Olympia.
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Notes:
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