Service Desk & IT support community prepares for SITS16
With visitor registrations already tracking ahead of last year, SITS16 – The Service Desk & IT Support Show, is preparing for its “most exciting edition to date”, says event organiser Diversified Communications UK.
The annual go-to show for the UK’s ITSM and service desk communities to keep up-to-date with the latest tools, technology and trends, SITS returns to Olympia London on Wednesday and Thursday, 8-9 June.
The 2016 show will feature over 80 leading specialist vendors, integrators, consultancies and service providers, plus 55 expert speakers. Over 4,000 IT professionals are expected to attend.
John Lewis, Travelodge, Virgin Care, McLaren, Waitrose, Lloyds, Pfizer, Net A Porter, Dunelm, Virgin Money, Paddy Power, Ford, British Gas, Sun Life, EAT, AXA, BBC Worldwide, Santander, RCL Cruises, Deloitte, BA, Virgin, Lidl, McLaren, Unilever, Go Compare, Liberty, McDonalds, and Wipro are just some of the companies sending representatives. Local governments and NHS Trusts will also be well-represented.
“The businesses I want to see are all here, and the face to face conversation and education really help in our decision making. I will definitely be back for 2016,” says Rashmi Philip, developer at Bank of England.
“You won't find a more welcoming atmosphere anywhere else. SITS is the number one event for connecting with peers from around the world, and expanding your network,” says Tobias Nyberg, process owner of IT service management at Handelsbanken, Sweden.
“What I like about SITS, besides all the merchandise you get to bring back to your team, is the interactive discussions with our industry leaders and game changers. You get to talk with internationally-renowned vendors, as well as up and coming suppliers who are changing the way you’ll view the tools you use. It's also a great way to network with peers and see how well you are actually doing. You're going to get something out of this show, whether that's a new tool, new contacts, or the satisfaction that your team is up there with some of the leading Service Desks,” says Fiona Murphy, service desk senior manager at Sun Life Financial.
“Attending SITS is the best you can do if you want to keep up-to-date with the latest products and services and to stay ahead of the game in all aspects of IT service management and service delivery,” says Georgios Mavridis, IT service desk supervisor at University of Westminster.
Over 80 innovative exhibitors
From self-service IT portals to live chat software to transformational service management tools – over 250 products and services will be on show at SITS16.
New additions to the line-up include TeamUltra, BCS, Nanoheal, Splunk, Sumerian, Resolve Systems, Webroot, Focus Group, Syniad, Lakeside Software, Snow Software, The Open Group, CIHS Training, ITIL Solutions, Squirro, and Devoteam.
Whilst returning brands include House-on-the-Hill Software, Freshservice, Kaseya, ManageEngine, Matrix42, Service Desk Institute, Zendesk, Bomgar, Atlassian, Axios Systems, and xMatters.
Keynotes, panel debates & seminars
Running throughout the two day show, SITS’ free conference programme is renowned for attracting big names from across the industry. And this year is no exception – with experts from BCS, Webroot, LANDESK, HEAT Software, and Axelos now confirmed for the Keynote Theatre.
The full seminar line-up, including over 40 seminars in four dedicated theatres (the show boasts an extra theatre for 2016 to increase capacity), is available to view and pre-book now. All SITS seminars are CPD accredited, with each session equivalent to one CPD hour.
“This year’s event will feature world class sessions and speakers, from big international names like Skyscanner, Tesco, Warburtons, Swisscom, Grant’s Whisky, Oxford University and Standard Life,” says event manager Derek MacHale. “Plus, of course we are delighted to welcome back some of the leading vendors in the business – such as Hewlett Packard, Cherwell Software, TOPdesk, Alemba, LANDESK, HEAT Software, Hornbill and ServiceNow. Put that all together and you have what promises to be the most exciting edition of SITS to date!”
Seminar highlights include:
- How Skyscanner’s service desk keeps the skies clear of bugs: Michael Hall , Skyscanner
- From chaos to consolidation at University of Oxford: Ian Teasdale, University of Oxford
- Rekindling the relationship between business and service desk: Simon Kent, Sollertis
- Can your service desk survive a zombie apocalypse? Matthew Burrows, BSMimpact
- Tesco – How innovative IT support leads to positive customer experience: Robert Ainscough, Tesco
- The ITSM Spirit – The global expansion of William Grant and Sons: Janet Moss, William Grant & Sons
- Guerrilla marketing your service desk: Caroline Clark & Sarah Khogyani, Atlassian
“In our session, Laura Haines (senior project manager) and I are going to talk through what we have tried at Skyscanner to remove the friction between bugs being reported and developers being able to fix those bugs. All with the aim of building the best, most reliable products possible for our users. We’ll also go through how we set up our (JIRA) service desk, so the right data gets to the right people as fast as possible,” says Michael Hall, Business Tools Squad Lead at Skyscanner.
“This year at SITS, I’m looking forward to hearing some great talks from people working in ITSM, as we all figure out how to take on new problems and deliver an incredible service both internally and externally,” he says.
“The SITS show provides an excellent opportunity to network with colleagues, chat to suppliers, hear about industry trends and pick up some inspiration to take back to the workplace,” says Ian Teasdale, service desk manager at University of Oxford.
“I’ll be sharing experiences from the University of Oxford after implementing formal ITIL processes and a new service management toolset to underpin them; what worked well, what we’d do differently and highlight the value of a cup cake,” he says
“All the ITSM tools and community come together for one-time-only each year: SITS. You go into the hall and there is the marketplace in one hit. Plus you have the free education programme, which is gets better every year, and the end result is high value for the vendors and high value for the visitors,” says regular speaker Simon Kent, chief innovation officer at Sollertis.
To view the programme, please visit www.servicedeskshow.com/seminars. Tickets are available to pre-book (£6 per session), or collect at the show free of charge (a limited number will be available from 9.30am on each day, on a first come basis from the Seminar Registration Desk).
Save the date
“Making time to go to SITS is one of the best decisions of the year – it puts the fun back into ITSM,” says Louise John, business officer at Essex Community Council.
For further information, to register for a free visitor pass and pre-book conference sessions, please visit www.servicedeskshow.com and quote priority code SDS105 (alternatively, use the direct link: https://registration.n200.com/survey/10j4qdobpcpng?actioncode=SDS105).
SITS16 attendees also benefit from free access to Infosecurity Europe 2016, co-located at Olympia.
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Media enquiries & press pass requests to:
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk
Exhibitor enquiries to:
Derek MacHale, Event Manager
t: +44 (0)1273 645153
e: dmachale@divcom.co.uk
Twitter: www.twitter.com/SITS_UK
Website: www.servicedeskshow.com
Notes:
High resolution imagery is available upon request:
Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, and Nailsworth. Diversified UK’s portfolio includes SITS – The Service Desk & IT Support Show; Accountex; office*; Casual Dining; lunch!; Commercial Kitchen; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; camexpo; Natural Products magazine; Natural Beauty News; Geo Business; Ocean Business (including Offshore Survey Conference & Ocean Careers); MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach & Bus Live; British Tourism & Travel Show; Route One; and Coach Monthly. For more information, visit: www.divcom.co.uk
Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face–to–face events, digital and print publications and television stations. Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management. Based in Portland, Maine, USA, Diversified employs over 850 staff, across eight divisions in seven countries. For more information, visit: www.divcom.com.
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