SITS – The Service Desk & IT Support Show previews its exhibitor show highlights for 2016
SITS16 will feature over 80 sector-leading exhibitors demonstrating 250+ products and services when it opens next month, on 8-9 June, at Olympia London.
The go-to event for IT support and service management professionals looking for the latest tools, technologies and ideas to meet the unique challenges of their rapidly evolving industry, SITS is expected to attract over four thousand attendees from across all business sectors.
“If you work in the IT Support arena, you need to attend SITS. Alongside the networking opportunities, there’s also the vendors, demonstrating the latest innovations in toolsets, and the SME presentations. All of which combine in a coherent way to make SITS a unique and valuable event,” says Damian Bowen, UK CIO at NTT DATA.
The following is a preview of just some of the new innovations on offer at SITS16:
CIH Solutions is launching DataNoVa, a tool designed for users to transition from a mess of asset spreadsheets and toolsets to a single, unified database. DataNoVa aims to build in service, configuration item and user relationships – to validate/normalise data before it’s imported into a CMDB (stand 901).
From IT support to service broker – can your team meet the challenge? In a breakfast briefing, Axios Systems, and a panel of experts, will discuss how to overcome the challenges in moving to a position of service catalyst, and the right questions to ask to determine success (stand 302).
HappyNow – Employee Experience SLA is launching a new reporting tool at SITS16. The new feature will help customers to gain better insight into employee experience. HappyNow will also publish a new employee experience report for visitors at the show (stand 819).
Thoughtonomy is introducing Workforce as a Service – a new commercial offering, delivering the ultimate in automation flexibility. Virtual workers can automate any structured manual task by using existing tools and applications without modifying them. Now available as a utility service on a commitment free contract delivered from a highly secure SaaS platform (stand 424).
Richmond Systems is introducing its new customer service workflow platform, which allows any service department to quickly and easily add support pages to the customer service portal. Intelligent journey capture provides service teams with clear information that dramatically reduces the time taken to identify customer support issues (stand 621).
BCS the Chartered Institute for IT is introducing its new certifications in IT asset management. BCS are recognising the growing area of IT asset management by launching a new, forward-thinking ITAM certification programme – in collaboration with EXIN and ITAMOrg (stand 216).
Compass is showcasing CompassforIT, designed by IT leaders for IT leaders. Compass streamlines IT business management, giving IT leaders complete control over what's important to them, and provides real time visibility of an IT leader's responsibilities, making it easier to demonstrate real value to the organisation (stand 808).
BrightTALK is promoting its ‘Running IT as a business’ summit on 14 June. It will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics, and measure IT as it is (stand 218).
LANDESK is showcasing its latest user management solutions, to enable users to do more. LANDESK Workspaces aims to empower users and increase productivity, by delivering a unified and consistent user centred experience. Other solutions being promoted at the show, include Skype for Business Adapter and SnapIT (stand 500).
Concorde Solutions is showcasing the latest version of its innovative software asset management solution – Core Control, which plugs straight into ITSM platforms such as ServiceNow, BMC and LANDESK. Enriching data throughout ITSM, it delivers an accurate view of the software and hardware asset estate, which improves decision making, supports technology transformation modelling and drives greater ROI from ITSM (stand 104).
Devoteam UK’s QC technology reviews independently ServiceNow installations, and compares configurations against best practices for ServiceNow. It detects code that could negatively affect the platform's performance and security, saving time and money. Also showcasing: UpNow Private Cloud, which ensures that customers with high security and regulatory constraints, particularly in finance, benefit from the complete security and supreme availability of the world’s leading SaaS-based ITSM solution, ServiceNow (stand 816).
TOPdesk UK is showcasing its newest version of TOPdesk software. The new tool was created based on the shift-left concept. It means that TOPdesk helps organisations empower their end-users, and provide them all the information and tools to solve many of their requests before even contacting support, helping companies save time and money and reduce the pressure on helpdesks (stand 410).
HarmonyPSA now features advanced and highly functional integration with the MAXfocus platform, allowing users to sync their devices, customers and sites with HarmonyPSA. Users are now able to automatically open and close tickets from HarmonyPSA, and take remote control of devices directly from tickets within HarmonyPSA (stand 722).
Freshservice extends its multi-channel touch points with a live-chat solution. They’ll be demonstrating how users can now engage in real-time conversation with IT teams, and make the best of agent-to-agent chat, and built-in ticket creation to improve customer satisfaction while using the service desk across businesses (stand 700).
Alemba is showcasing vFire 9.4. This release provides a whole new self-service experience for business users. Entirely configurable, and responsively designed, vFire self-service offers users a modern consumer experience. Businesses can build the user experience they demand with dynamic screens, search-as-you type, and dynamic filtering (stand 610).
Kaseya is showcasing VSA 9.3, which delivers a reimagined technician experience to help improve productivity, enable 24x7 operations, provide policy-driven end-point security, and increased platform scalability and extensibility. The Live Connect module delivers real-time visibility into every aspect of an endpoint – CPU utilisation, application processes, disk utilisation, activity metrics and service tickets (stand 522).
Zendesk is promoting its recently announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the growing demand for customer interactions within this channel. Zendesk also recently launched SMS Channel enabling businesses globally to receive and respond to texts from their customers within Zendesk (stand 301).
Lakeside is introducing SystemNow, the new feature of SysTrack, which integrates Black Box recording functionality with ServiceNow. A desktop snapshot at the time the ticket was opened is uploaded, including detailed system, application, and user data allowing instant root cause analysis without connecting to the desktop, accelerating ticket resolution by up to 40% (stand 802).
ITSMF UK is launching a new competency model, the Professional Service Management Framework (PSMF), which defines a professional identity for the service management industry. For individual practitioners and enterprise organisations alike, PSMF represents a major step towards establishing ITSM as a professional discipline (stand 906).
SysAid is showcasing its built-in BI analytics, a cloud-based module that’s available for cloud and on-premise customers. An easier way to access data, out-of-the-box, ready to roll – using just one click to implement, offering pre-defined KPIs for immediate use (stand 214).
Service-Flow is a software service provider specialising in simplifying the integrations between IT teams and their suppliers. Service-Flow is set to impress visitors this year, as in April the company was selected as a Gartner Cool Vendor, based on their innovative approach to simplifying ITSM integrations (stand 314).
Marval Software is showcasing MSM v14 – its latest ITSM software. MSM v14 has been redesigned to provide a fresh modern look, with state-of-the-art features and integration capabilities. A simpler, more intuitive design for time-saving usability and efficiency throughout an organisation (stand 520).
NetHelpDesk is exhibiting its NetHelpDesk Unlock, which helps domain users in an active directory to reset their own passwords, and assist with account lockout issues, through customisable account security questions. Lower the cost and remove the administrative burden of password administration, with an effective tool that is easy to implement, and simple to use (stand 106).
ISL Online is showcasing their newest remote desktop service, ISL Light 4.1, released in April 2016. They will explain the best ways to customise and integrate it into third-party IT. Developing customisable solutions, ISL Online has completed a large amount of successful integration and OEM customisation of their software (stand 205).
Atlassian is showcasing JIRA Service Desk, a simple service desk for IT and business teams, which recently achieved ITIL PinkVERIFY certification. Built on the JIRA platform, JIRA service desk links support tickets to software issues, while keeping IT and dev connected (stand 210).
The Open Group, a vendor neutral consortium, is showcasing the recently released IT4IT Foundation Certification, aimed at individuals who can demonstrate knowledge and understanding of the IT4IT Reference Architecture, Version 2.0. The IT4IT standard comprises a reference architecture, and a value chain-based operating model for managing the business of IT (stand 900).
In March 2016, Cherwell Software announced an expanded partnership with FireScope to provide cloud-based enterprise monitoring and service dependency mapping to customers. The integration of Cherwell Service Management and FireScope offers an automated method of identifying configuration items and their relationships, and importing that data into the CMBD (stand 716).
House-on-the-Hill Software is showcasing its latest service management solution: SupportDesk for risk management. This advanced solution enables organisations to maintain a risk and control register, in order to pro-actively identify risk level of business activities based on likelihood and impact. Managers can view dashboards, edit workflows and monitor risk level in real-time (stand 315).
AXELOS Global Best Practice is showcasing ITIL Practitioner, the latest evolution of ITIL and the world's most widely-adopted approach to IT service management (ITSM). The certification has been developed for professionals who have already learnt the ITSM basics, and will help individuals to adopt and adapt the ITIL framework by providing relevant and practical guidance (stand 817).
USU AG is exhibiting Smart Link, a self-service software that pools all IT-related information and support functions for IT end users in a single channel. The smart application flexibly complements all common IT service management (ITSM) systems, such as ServiceNow, BMC or HP, and is simple to integrate (stand 203).
SunView Software and their exclusive UK reseller Network Utilities (Systems) are showcasing a new multi-modal change management offering based on the powerful ChangeGear platform. Re-engineered with modern agile IT in mind, ChangeGear includes streamlined ITIL+ DevOps release processes, people-centric user interface with powerful dashboards, and advanced self-service features to support the digital workplace. Live demos will take place throughout the show (stand 800).
HEAT Software is showcasing an upgrade to its HEAT service management 2016, for Cloud and On-Premise, which provides 13 certified ITIL processes. It includes enhanced mobile and self-service capabilities, improved managing of CI records, and a new portfolio and project management module to better manage IT project costs, timelines, and risks (stand 706).
TeamUltra, the UK’s leading ServiceNow partner, is giving away a replica England football shirt from 1966, hand signed by ten members of the world cup winning team. Fully authenticated and 100% original, this giveaway will be won by someone who visits their stand at SITS16, or tweets them via the hashtag #team66shirt (stand 219).
SITS – The Service Desk & IT Support Show returns to Olympia, London, on Wednesday and Thursday, 8-9 June 2016. For further information and to register free in advance, please visit www.servicedeskshow.com.
SITS16 attendees also benefit from free access to Infosecurity Europe 2016, co-located at Olympia.
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Notes:
High res show photos are available upon request:
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