SCTE White Paper Provides Cable MSOs with Guidance for Finding and Prioritizing Undetected Service Outages

VALHALLA, N.Y., October 11, 2011 – Rev2, a rapidly growing risk management provider focused on delivering solutions that improve business performance, today announced that the Society of Cable Telecommunications Engineers (SCTE) has published a white paper that describes a solution to a major business/technology gap in service engineering operations at Multiple System Operators (Cable MSOs).  

Titled “Drill Here: Systemic Prioritization of Undetected Service Outages to Improve Overall Business Performance,” the white paper describes an emerging methodology that helps Cable MSOs identify small and intermittent outages that are typically hard to detect but can rapidly snowball into costly, widespread events. The white paper was prepared for the SCTE by Robert F. Cruickshank III, Chief Technology Officer of Rev2, and Matt Bell, Managing Director of Teambell Consulting.

The white paper is available for download from the SCTE website at http://www.scte.org/. Click “Resources,” then “White Papers.”

“While Cable MSOs have alerting mechanisms and are equipped to deal with right-now, hard-down critical outages, oftentimes smaller and intermittent outages are much harder to detect and can be altogether missed for extended periods of time,” write Cruickshank and Bell. “But Customers notice these intermittent outages – especially business customers – and some of these intermittent outages are the precursors of much larger outages. The good news is there are clues that can clearly point operations teams to concentrations of outage risk. The bad news is these clues are too often imprisoned in disparate databases.”

The white paper describes a methodology for carefully classifying, scoring and combining maintenance activities, telephone calls from troubled subscribers, truck rolls and network telemetry – resulting in timely identification of otherwise undetected outages. By implementing the methodology, Cable MSOs can prioritize where to “drill,” based on the financial and reputational materiality of the outage.

“A key mission of the SCTE is to help cable operators reduce cost of operations while improving network reliability and bringing new technologies to market in scale,” said Daniel Howard, Senior Vice President, Engineering and CTO of the SCTE.  “Cruickshank and Bell’s methodology helps in all three of these areas, and will be of value to cable operators looking to achieve five nines of service availability, especially for business customers.  And it will help cable operators continue to raise the bar on network performance expectations and maximize their investment in both existing and new service delivery technologies.”

The SCTE is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information. SCTE currently has nearly 14,000 members from the U.S. and 70 countries worldwide and offers a variety of programs and services for the industry’s educational benefit. A prime example is SCTE’s Smart Energy Management Initiative (SEMI), an unprecedented effort to help cable operators leverage financial and environmental advantages of implementing Green strategies.

SCTE has 68 chapters and meeting groups and more than 3,000 employees of the cable telecommunications industry hold SCTE technical certifications. SCTE is an ANSI-accredited standards development organization. Visit SCTE online at www.scte.org. Follow SCTE at http://www.facebook.com/TheSCTE and http://twitter.com/SCTE.

Evan Birkhead
VP, Marketing Rev2
press@rev2.com

About Rev2

Rev2 is a rapidly growing risk management software provider focused on delivering solutions that improve business performance. Our RiskView® Risk Concentration Analysis™ framework has experienced market success thanks to its ability to identify, compare and prioritize vulnerabilities across the entire enterprise before they impact business performance. This empowering aspect of RiskView helps organizations streamline logistics, facilitate decision-making, and improve efficiencies. RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize business processes, problem resolution, and overall spending. Our customers typically realize ROI within weeks.  

Contact us today for a Proof of Concept tailored to your business: 400 Columbus Ave., Suite 240E, Valhalla, N.Y. 10595, 914.614.8600. http://rev2.com, info@rev2.com.

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