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#LIFEINHEL media reach over 2 billion people: Helsinki Airport takes another leap in customer experience development

In #LIFEINHEL campaign, a Chinese man Ryan Zhu lived in Helsinki Airport in Finland for 30 days. So far, close to 2.2 billion people might have come across his adventure through social media postings and hundreds of media coverages. Now, based on Ryan’s feedback, the airport will develop the smooth travelling its passengers’ even further.“We at Helsinki Airport have an impressive track record in the continuous development of the customer experience. This time we wanted to have a comprehensive insight of how an international transit passenger sees us”, explains Katja Siberg, Senior Vice

The new expansion of Helsinki Airport was inaugurated on the anniversary of the airport

The new south pier of Helsinki Airport was opened for passengers and air traffic on Monday, 10 July. The first flight from the majestic south pier departed from gate 54 at 2:10 PM to New York, operated by Finnair.“On the 6th of July, around 200 volunteers took up the task to test the functionality of the south pier and verify that everything is working as it should. According to the feedback from the testers, the new extension is full of light, comfortable and a well-functioning part of the airport. It could be taken into use straight away after the test. Opening the south pier for air

Finavia invests in digital services for Chinese passengers: Helsinki Airport among the first airports in Europe to accept AliPay

Chinese passengers are the most rapidly growing customer group at Helsinki Airport. Being able to use a familiar payment method will further improve their service experience at the airport. Helsinki Airport is among the first airports in Europe to enable AliPay.The first commercial operators at Helsinki Airport adopted the Chinese AliPay mobile payment application in December 2016. - Chinese passengers are the most rapidly growing customer group at Helsinki Airport, and the group that use the most money. We work hard to offer them the best possible service experience. Familiar and easy

Historical collaboration: Finavia staff learning at Asia’s largest airport

Finavia and Beijing Capital International Airport (BCIA) with its massive 90 million annual passengers have launched a staff exchange programme in October. The goal is to learn about Chinese service culture and to deploy this new knowledge at Helsinki Airport services. Chinese passengers are the fastest growing passenger group at Helsinki Airport and a significant source of growth for Finavia.- It is fantastic for our staff to visit the world’s second largest airport and to see its day-to-day work and practices first-hand. We’re looking forward to a unique, useful and unforgettable

The summer hit of Helsinki Airport: 20,000 Chinese receive personal service in their native language

Being met by a guide who can speak Chinese has been a pleasant surprise for Chinese travellers, as they often face a language barrier. The guides make it easier for travellers to navigate the airport and they also bring more sales for the airport businesses – Finnish products like berry powders and Iittala are especially popular.Having started the guide service in early June, Finavia aims to make it easier for Chinese travellers to navigate Helsinki Airport, as well as encouraging them to use its commercial services and helping with airport shopping. - Some 300,000 Chinese passed through

Finavia and Capital Airports Holding Company Establish Sister Airport Relationship

Finnish airport operator Finavia and Capital Airports Holding Company (CAH), the largest airport operator in China, signed a Memorandum of Understanding on the Establishment of A Sister Airport Relationship (MOU) in Beijing on 7 January 2016. The MOU establishes extensive collaboration between Finavia Corporation and CAH, the first action being a sister airport agreement between Helsinki Airport and the biggest airport in Asia, Beijing Capital International Airport. Finavia is the first European airport operator to conclude such agreement with CAH.The MOU contributes to Helsinki Airport’s

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