Finnair awarded Future Travel Experience Ancillary Gold Award for making ancillary services available across its digital channels
Finnair has been awarded with Future Travel Experience Ancillary Gold Award for its ancillary offering and makings its ancillary offering available for customers across its digital channels. Finnair ancillary services can be bought through its booking engine at Finnair.com, through the Finnair mobile app, as well as through the Nordic Sky Wi-Fi portal available on Finnair’s long haul flights.
The award was given at the Future Travel Experience industry event in Dublin on Monday.
Finnair offers a wide range of ancillary services that customers can use to tailor their travel experience: customers can book their ride to the airport and back already when making their flight reservation, upgrade their travel class, pre-order inflight meals, reserve seats, pay for additional baggage and buy various destination services. The share of ancillaries in Finnair sales has increased steadily.
“We want to offer services that improve the customers’ travel experience and add comfort. Ancillary services enable everyone to tailor their trip, for example by adding travel comfort or booking a transportation to the airport. We these new services together with our customers and our personnel, aiming to continuously improve the offering,” says Sari Nevanlinna, Head of Ancillary Business at Finnair.
Finnair targets to nearly double its 2016 ancillary revenues by 2020.
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Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair's extensive network connects 18 cities in Asia and 7 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past eight years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.