Finnair receives Five-Star Global Airline rating from APEX based on customer reviews
Finnair has been awarded a 2019 Five Star Global Airline rating by the Airline Passenger Experience Association (APEX). The airline ratings are based entirely on verified feedback given by passengers.
Only 9% of airlines worldwide received sufficient votes for the prestigious five-star status in 2019. Finnair was one of 470 passenger rated airlines through 31 July of this year. Airline travelers were validated against confirmed itineraries and geo-location on mobile devices. This is the first time Finnair receives a five-star rating from the APEX organization.
“We are proud and grateful of this recognition from our customers,” says Piia Karhu, Senior Vice President of Customer Experience at Finnair. “Customer satisfaction is a team effort that is created every day, with every single encounter customers have with us – be it onboard, at the airport, with our call centers or through our digital channels. We have placed a strong focus on providing a personal customer service experience, and we have also rolled out several actions to improve the overall customer experience. It’s great to see this is recognized by our customers.”
Among the many development activities during this year, Finnair has renewed its business class service concept, introduced new signature menu collaborations with top chefs and renewed its meal service for long-haul economy class. Finnair is currently rolling out the best-in-market internet connectivity to its European Airbus fleet, and its mobile application has been downloaded over a million times.
For additional information on the APEX organization and its 2019 ratings, visit www.apex.aero.
Further information:
Finnair Media Desk, +358 9 818 4020, comms(a)finnair.com
www.finnair.com, www.company.finnair.com
www.twitter.com/Finnair
www.facebook.com/finnair
www.instagram.com/feelfinnair
www.youtube.com/finnair
Images: gallery.finnair.com
Finnair blog: www.bluewings.finnair.com
About Finnair
Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than twelve million passengers annually. Finnair's extensive network connects 19 cities in Asia and 8 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past nine years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.