Bonifacio Global City rolls out Smileys to measure happiness with public services
Starting this week, citizens of Bonifacio Global City (also known as BGC, Global City, or The Fort) will be able to rate their satisfaction with the public services provided by the city.
BGC, the fastest growing financial and lifestyle district in the Philippines, has deployed the HappyOrNot Smiley Terminals in both the Ayala Market to measure satisfaction with their front-line services for city-wide permit processing, and across their entire bus service – the Market Bus – to measure passenger satisfaction.
Each day, around 48,000 passengers commute into the city via BGC’s own bus service to conduct a variety of both business and personal affairs. The continuous, hourly feedback data and email reporting will help BGC to identify peak hours or times of the day where their service levels require attention.
This proactive monitoring of satisfaction levels will serve as the backbone of BGC’s efforts in ensuring citizens are happy when using their services.
About Bonifacio Global City
Bonifacio Global City is a modern wonder of contemporary living populated by great minds and passionate hearts. From tidy roads and contemporary office blocks to storied high streets and playful parks, the city is the perfect marriage of form and function. For more information, visit https://bgc.com.ph/
About G.U.L.F. Trading
G.U.L.F. Trading is an official reseller of the HappyOrNot service in the Philippines. Established in 2011, G.U.L.F. Trading Wireless Solutions Corp. is the exclusive distributor of long-range wireless paging systems for use in different service-related industries.
For press enquiries, contact
Stephanie Levy, T: +358 50 383 7155, E: stephanie.levy@happy-or-not.com
About HappyOrNot
HappyOrNot® is the global leader in instant customer and employee satisfaction reporting. Our innovative feedback collecting smileys and intelligent data analytics reporting service help our clients to improve their customer experience, relationships, and employee engagement. We serve nearly 4,000 companies across 117 countries and have collected and reported on over a half billion feedbacks. For more information, visit: www.happy-or-not.com.
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