Blackpool Airport warmly welcomes Manx2.com’s decision to abandon credit card charges, booking fees and surcharges
Blackpool Airport has warmly welcomed Manx2.com’s decision to remove additional fees and charges for bookings and payments describing it as a significant boost for passengers.
The Isle of Man-based airline announced that it has abolished all charges on credit and debit cards and all booking and transaction fees from today (Thursday 19 April 2012).
From now on all of these charges are fully incorporated into the advertised price of the flight and throughout the booking process.
Travel surcharges have been the subject of significant public and political unrest for a number of years. Last year a super-complaint from Which? to the UK OFT resulted in the UK Government announcing measures to try and outlaw credit card surcharges in the future. However, many companies have simply responded by transferring card charges onto high booking fees instead.
David Buck, Managing Director of Manx2.com said he hoped passengers would show their support for their honest pricing and vote with their wallets: “We listened to our customers, so rather than increasing or renaming the charges as some companies have done recently, we have chosen to remove all transaction and booking fees including debit and credit card charges.
“We are dedicated to providing unrivalled customer service and we feel this move makes our position even clearer. We have no booking fees, debit card or credit card charges that appear at the end of the booking. “
Sue Kendrick, Corporate Affairs Manager at Blackpool Airport, said: “Manx2.com has listened to its customers and responded in a very positive way. I think many passengers will be extremely pleased with the airline’s decision and will automatically associate Manx2.com with having a fair and open pricing policy.”
Manx2.com’s prices also include all airport taxes, a guarantee of no fuel surcharges, a free 10kg carry-on bag allowance, free online check-in, free transfer to an earlier flight on the day of travel as well as free parking and VIP lounge access at Blackpool. In addition, Manx2.com offers a ‘rescue service’ for any passengers who miss their flight and will re-book passengers onto the next available flight for just £30.
Free car parking is available to all departing passengers at Blackpool Airport in designated car parks for a period of 15 days. The airport operates an £10 Airport Development Fee (ADF) for all departing passengers aged 16 years and over to supplement the airport’s investment programme and secure its future as the regional airport for Lancashire and the Lake District.
Notes to Editors
- Blackpool Airport is 95% owned by Regional & City Airports (Blackpool) Ltd, with the remaining 5% owned by Blackpool Borough Council. RCA acquired their interest in the airport on 8th May 2008.
- Blackpool Airport’s airlines include: Aer Lingus, Jet2.com and Manx2.com flying scheduled routes to Alicante, Belfast, Dublin, Faro, Isle of Man, Jersey, Malaga, Murcia, Palma and Tenerife.
- Blackpool Airport achieved the second highest overall customer score of 77% in a survey of 28 airports nationwide in a survey by Which? Travel at the end of 2011.
For further information call Susan Kendrick, Corporate Affairs Manager, Blackpool Airport on 01253 472560 or email sue.kendrick@blackpoolairport.com.
- Manx2.com is an Isle of Man-based company selling tickets for flights from the Isle of Man to Blackpool, Belfast, Leeds Bradford, Newcastle, Gloucester, Oxford, Jersey and Anglesey.
- Manx2.com and its partners employ 60 staff on the Island and carry around 100,000 passengers every year.
For more information about Manx2.com contact Kate McDowell. Isle of Man Advertising and Public Relations Limited Tel: (01624) 620440.
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