Agricultural innovator Lely invests in global services with IFS Field Service Management
IFS cloud solution to support 1,600 Lely staff including farming technology engineers in 45 countries
London, October 6, 2020 – IFS, the global enterprise applications company, announces that Dutch agricultural solution provider Lely will deploy globally leading solution IFS Field Service Management™ to help provide excellent service to its global customer base.
Since 1948, Lely has spent every day making farmers’ lives easier with innovative solutions and tailored services covering many activities in the cowshed: from milking to cleaning.
The company was running a multitude of business systems to support its international operations, a setup that meant inefficiency and missed opportunities. To support and optimize its extensive aftermarket service and repair operations, the company started scanning the market for a single, fully integrated field service management (FSM) solution that could empower its mobile workforce through a scalable, cloud-based architecture.
Following an intensive evaluation process Lely has chosen IFS Field Service Management.
“Lely is looking forward to a great partnership with IFS to bring best of breed service management practice to our Lely Centers” Ronald Eikelenboom, Lely’s CFO said. “We needed a solution capable of covering everything from field service and technology optimization to repair center management, spares, and reversed logistics. IFS stood out as the best positioned vendor able to cover all of our needs with one, fully integrated platform.”
Marne Martin, President of IFS’s Service Management Business Unit added, “We are proud to welcome Lely to the IFS community and we look forward to delivering a swift and efficient implementation project led by our IFS consulting team and supported by our partner Leadent Digital. With our field service management solution as its technological foundation, Lely will be equipped to capitalize on short- to mid-term business opportunities while leveraging the platform’s open architecture to design and launch long-term strategies such as IoT enablement.”
Learn more about IFS Field Service Management at www.ifs.com/corp/solutions/service-management/field-service-management/.
Natalie Sutton, IFS Head of External Communications. Phone: +44 (0)1784 278222, press@ifs.com
About Lely
Lely, founded in 1948, directs all its efforts towards creating a sustainable, profitable and enjoyable future in farming. Circling the cow, the company develops premium robotics and data systems that increase animal welfare, flexibility and the production on the dairy farm. For more than 25 years, Lely has been leading in the sale and service of automated milking systems to successive generations of dairy farmers across the globe. Every day, Lely inspires her employees to offer customers innovative solutions and be a reliable partner for long-term advice and support. With her Head office in The Netherlands and a worldwide network of dedicated Lely Center locations for tailor-made sales and support, the Lely Group is active in more than 45 countries and employs around 1.600 people. More information: www.lely.com.
About IFS
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
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