Carlsberg taps field service management solution from IFS to brew up excellence

IFS Field Service Management in the cloud to empower 300 Carlsberg field technicians across Europe

London, July 13, 2020 – IFS, the global enterprise applications company, announces that Carlsberg, one of the world’s leading brewery groups, has chosen to deploy IFS Field Service Management™ (FSM) for its European service organization, comprising sites in Denmark, Sweden, Norway, Finland, Poland, and Switzerland during the initial phase.

To ensure the continued growth of its service business, which provides installation, repair and maintenance services to its customers in the hospitality industry, Carlsberg needed a central FSM solution capable of covering all business processes while offering an open and enabled platform for advanced capabilities such as the internet of things (IoT).

Following a thorough vendor evaluation process, Carlsberg selected IFS FSM as a managed cloud service to support its field service operations and repair centers. The initial phase will see the solution deployed to field and backoffice staff in Denmark, Sweden, Norway, Finland, Poland, and Switzerland.

“Operational efficiency and visibility are crucially important to us as we are growing our service business and developing our offering,” Carlsberg Global Business Solutions Senior Director Per Ahlmann Andersen said. “IFS presented us with a robust field service solution that will give us full control of our assets, whether fielded at customer sites or located in our repair shops and warehouses. Another essential criteria for us was the platform’s ability to scale and flex as our requirements evolve to include new geographies or enabling technologies such as IoT. IFS proved itself as a reliable technology partner wherever our journey takes us.”

Elni Kullmer, Managing Director, IFS Nordics, added, “We are very proud to welcome Carlsberg to the IFS community. As we continue to see an increasing number of product-centric businesses turn to service as a way to realize new revenue streams, it is important not to underestimate the importance of a solid enterprise software platform to model, execute, and track these initiatives. In IFS FSM, Carlsberg has selected a market-leading platform that is designed to evolve in lockstep with the business. We look forward to a long and mutually beneficial collaboration. This is a great ‘hopportunity’ for both companies.”

IFS Field Service Management will be deployed in the IFS Managed Cloud by global IT services company and Silver-level IFS partner ProV.

Learn more about how IFS supports service organizations at

Lyndsey Rojas, IFS Director of Communications. Phone: +1 888 437 4968,

About Carlsberg

Carlsberg is one of the world's leading brewery groups. We are a global brewer, powered by strong local brands. We have more than 140 brands in our beer portfolio, which spans core beer brands, craft & speciality and alcohol-free brews. Our core beer includes the international brands Carlsberg and Tuborg and strong local power brands, such as Ringnes in Norway, Lvivske in Ukraine and Wusu in China. Our largest craft & speciality brands are the sophisticated French 1664 Blanc and the Belgium abbey beer Grimbergen. The Russian Baltika 0 is our largest alcohol-free brew.

About IFS 

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at

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