IFS delivers promised investments with new software version of IFS Metrix Service Management

IFS, the global enterprise applications company, has announced the general release of version 5.6 of its IFS Metrix Service Management product. This new version includes new and enhanced features for technicians and service managers that will improve productivity, enhance service delivery, and drive customer satisfaction.

Important new capabilities of IFS Metrix Service Management include:

  • The market’s most complete realization of an end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling and appointment booking, and an extensive field service management suite.
  • A Workflow Designer and wizard-driven workflow engine for rapid development and deployment of new processes. This enables IFS Metrix Service Management users to adapt more rapidly to emergent business needs.
  • An expanded multimedia Solutions Search function that helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches.
  • Standard financial interface with IFS Applications. This means that companies running IFS Applications as their enterprise resource planning (ERP) system can invoice billable service work and track labor and parts costs through a standard interface.
  • An improved mobile interface with enhanced work orders, credit card authorizations and structured questionnaires, which includes customer surveys.

“With this release, IFS delivers to the marketplace everything from one supplier,” IFS North America Senior Vice President Larry Laux said. “Multiple native mobility platforms, extremely broad and deep functionality and the tight integration to the world’s most powerful dynamic scheduling engine means we offer one-stop shopping from a company with a track record as a low-risk alternative.”

IFS Metrix Service Management is recognized by analysts and the service management market as the best of breed software application of choice for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management, scheduling and mobile service to contract pricing, warranty repair and parts management. While available extensions include dynamic scheduling and optimization for large field service workforces. Additional beneficial enterprise functionality from IFS Applications includes maintenance repair and overhaul (MRO) and advanced Enterprise Asset Management (EAM).

Tags:

About Us

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 3,700 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com

Subscribe

Media

Media

Documents & Links

Quotes

With this release, IFS delivers to the marketplace everything from one supplier. Multiple native mobility platforms, extremely broad and deep functionality and the tight integration to the world’s most powerful dynamic scheduling engine means we offer one-stop shopping from a company with a track record as a low-risk alternative.
IFS North America Senior Vice President Larry Laux