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IFS Named to Constellation ShortList™ for Field Service Management

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For the sixth time running, IFS named to the field service management (FSM) list as one of the most sophisticated vendors

IFS, the global enterprise applications company, announces that it was named to the Constellation ShortList™ for FSM in Q1 2019. The technology vendors included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. 

IFS Field Service Management™ (IFS FSM) offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges. The recently released IFS FSM 6 empowers users with new and extended features such as a state-of-the-art user experience, enhanced capabilities for reverse logistics, spare parts management and depot repair, and increased flexibility for workforce scheduling optimization. Enhanced functionality for warranty, contracts and pricing management enables entirely new business models for companies that deliver services primarily through distributors.

“This accolade is a testament to our long-term focus on service management and our obsession with providing technology that not only supports, but propels our customers’ businesses,” said Mark Brewer, Director, Global Service Transformation, IFS Service Management business unit. “IFS FSM redefines configurability for cloud-based field service, giving customers the freedom to choose their preferred deployment method as well as tailor data fields, workflows and interfaces to their unique field service environment.”

Nicole France, Vice President and Principal Analyst, Constellation Research, added, “Field service management is poised to reshape customer relationships and power entirely new business models. Leading FSM vendors harness maturing IoT capabilities, advances in real-time analytics, and an intimate understanding of what customers expect to help companies drive the next evolution in customer service and engagement.”

Learn more about how IFS helps customers improve their service management operations: www.ifsworld.com/corp/solutions/service-management/.

Dan Wright, IFS Global Analyst Relations Manager. Phone: +1 847 592 0200, dan.wright@ifsworld.com

Lyndsey Rojas, IFS Director of Communications. Phone: +1 888 437 4968, press@ifsworld.com

About IFS 

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com

Follow us on Twitter: @ifsworld

Visit the IFS Blog on technology, innovation and creativity: https://blog.ifsworld.com/

Constellation Research does not endorse any solution or service named in its research