Top commercial food service equipment provider DSL Ltd. chooses IFS Enterprise Service Management to optimize its operations
IFS, the global enterprise applications company, announces that DSL Ltd., a leading commercial food service and restaurant equipment distributor and service provider, has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering, to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.
Headquartered in Edmonton, Alberta, Canada, DSL sells and services commercial food service equipment from leading manufacturers, such as Taylor, Henny Penny and Flavor Burst. With four offices in Western Canada and 65 service technicians in 22 locations, DSL has almost doubled its number of service technicians in the past ten years. The company needed a comprehensive and scalable field service management solution that could help with service scheduling and inventory management, and enable it to integrate with customers’ and suppliers’ enterprise systems.
“We selected IFS because it will allow us to better serve our customers and meet our service level targets,” said Hart Levine, DSL’s vice president, finance. “It is a very inclusive, easy-to-configure service management tool. Its multi-site capabilities will give us complete visibility at all points in the service and repair chain, and enable us to expand our range of services and level of interaction with our customers,” he said.
“IFS’ native, app-based mobile solution and dynamic scheduling functionality will allow DSL to set themselves apart as service providers. Having the tools to manage everything that happens with delivering service in the field will greatly enhance DSL’s service quality and efficiency, and boost its return on investment,” said Patrick Zirnhelt, IFS North America’s vice president of asset management and enterprise service management.
IFS Field Service Management and IFS Mobile Workforce Management will replace an ERP system that provided work order management and a custom BlackBerry-based mobile application. DSL staff will be accessing the following IFS Field Service Management and IFS Mobile Workforce Management components on Android smartphones: contact center, inventory and logistics, repair center, dynamic scheduling and optimized dispatch, contract and warranties, and a collaborative portal.
About DSL Ltd.
DSL Ltd. is a commercial food service and restaurant equipment provider that sells, repairs, and supplies parts for all models of Taylor, Henny Penny and Flavor Burst equipment. DSL is the exclusive official Western Canadian distributor for these companies and offers unparalleled service and support. DSL has supplied quick-serve restaurants, convenience stores, grocery stores, and independent businesses for almost 100 years. With offices in Vancouver, Edmonton, Calgary and Winnipeg, and service technicians across Western Canada, DSL is positioned to provide the best service and support possible for commercial and restaurant food service equipment. More information is available at www.dslinc.com.
IFS™ is a globally recognized leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries. For more information visit: www.ifsworld.com.
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Mary Jo Garinger
Marketing Communications Analyst